The outsourcing industry has come a long way in the past few decades, posting huge growth numbers year on year – even during the pandemic. But outsourcing remains a complex business and both BPOs and the clients that use them are always looking for an extra competitive edge. Traditionally, Asian countries like India, China, and the Philippines have been the go-to places for BPOs to locate themselves and for clients to choose.

Every company in the outsourcing sector needs a strategy to reduce costs, improve customer service, and boost performance. Fortunately, by establishing the right outsourcing metrics, your Business Process Outsourcing company can quickly boost employee productivity and set your company up for business success. In this article, we’ll cover 10 crucial outsourcing metrics and highlight three benefits of tracking them. Let’s dive in.

Outcome mapping is a powerful tool used in development projects to measure the impact of interventions on individuals, communities, and organizations. Unlike the traditional approaches, outcome mapping emphasizes the changes in behavior, relationships, and actions that result from project activities. If you compare the project success of traditional project development approaches to that of using an outcome mapping approach, you would likely find a significant difference.

How does employee empowerment benefit an organization’s common goal? The importance of empowerment in organizations plays a very important role. Employee empowerment refers to the authority, control, resources, responsibilities, and freedom for employees to resolve issues and make better decisions for their organization. It is very much clear that empowering your employees leads to an increase in overall productivity.

Explore the challenges of workforce management in the finance industry and discover software solutions that can help you conquer them. Optimize your team's efficiency, cut costs, and ensure compliance with powerful tools and data analytics from top brands.

As businesses across the globe embrace digital transformation and wholehearted acceptance of flexible work models, managing remote teams is a crucial competency for organizations. With teams spread across geographies, time zones, cultures, and working habits, the challenge of optimizing team performance and meeting deadlines can be daunting.

A recent report by Wellingtone finds 52% of project managers are somewhat or very dissatisfied with their project management maturity. Nowadays, project management is often only as good as the software you have running it. And if you’re already using project management tools like ClickUp, sometimes the grass really is greener on the other side. While ClickUp gives its users features that help them stay organized and in touch with other team members, it lacks some key benefits.

66% of workers operate from home at least part of the time, according to recent Robert Half research. Even after the pandemic is officially over, they want to work remotely three days per week on average. Our company also conducted a separate survey and found that 74% of organizations allow employees to work from home. Companies like Aha, NationBuilder, and Automatic Buffer are some companies successfully working as 100% remote companies.

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Explore the benefits of implementing employee monitoring software in the insurance industry, including reducing turnover, ensuring compliance, streamlining tasks, and optimizing remote work management. Learn how this technology can transform workforce management and drive success in the insurance sector.