The first step to rock a job interview is to actually ask yourself: How can I make this better? What can I improve? Knowing you can always do better it’s key for success! If you’re able to identify your flaws and work on them, it will make a world of a difference. But, how can you do this? Fortunately for you, we have you covered! In this article, we will outline the steps that you need to take in order to give yourself the best chance of landing the job.

A recent study found that 33% of companies spend one or more days per month collating project reports. Using Airtable may seem like the best idea for managing your agency’s workflow quicker while staying organized. But, maybe it’s not. Yes, Airtable’s functionality is seamless, it’s a well-known app, and it offers a good bit of customization.

Project management is all about ensuring that projects are delivered on time, within budget, and to stakeholders’ satisfaction. Project management KPIs provide a valuable tool for project managers to track progress, identify risks, and make informed decisions. Whether you are a seasoned project manager or just starting your career, this blog will equip you with the knowledge and tools you need to use project management KPIs to unlock project success.

Workforce engagement management (WEM) is an exclusive terminology to check and improve customer service agent engagement. An engaged agent is committed to his employer which simply means that he is also contributing a lot to meeting business objectives for his organization. In a contact center, the terminology typically means accomplishing exceptional customer service and individual KPI targets.

Learn about 15 top time management tools for virtual teams.

Generative AI and the hype of ChatGPT changed the tech industry overnight raising concerns over the role of social responsibility in AI. We need to welcome AI into the workforce in a brand-safe way where enterprises, employees, and consumers feel safe using it. At Netomi, we invented Sanctioned AI to do exactly that – a powerful combination of generative tech and LLMs that allow brands to respond to more customer queries, while preserving brand safety and customer experience.

If you can harness the right solutions, automation can play a powerful role in elevating your workflows and enabling your business to reach new heights. Rather than embracing a wide range of different solutions, it’s often best to keep your technology stack small and nimble. Using too many automation tools can result in convoluted workflows. ‍

An employee calls complaining about slow response time. Another one has similar trouble. No red lights are flashing on the Network Operations console, so the network is up and running. What is happening? Frankly, it could be just about anything: an overworked router, a runaway process on a laptop, a slow loading web page, or a bandwidth hog at home.

Out of Band communications is for classified discussion, business continuity and incident response. It should be used within the most security-conscious parts of the organization; from senior executive discussion to cybersecurity teams. The phrase refers to communicating outside of the usual communication system, such as a reserved channel or network.

Discover the essential strategies and tools for successful remote management with the help of Insightful's employee monitoring software. From communication to work-life balance, learn how to lead your team to success in the remote work era.