Get ready for a supercharged update! Our May version includes two high-impact improvements that give you new superpowers in Scoro – read below how to unlock the full quote-to-cash flow with role prices and set up advanced automagical workflows or notifications!

Name one person you know who has never contacted a company's support. There probably isn't one, is there? What about someone who was dissatisfied when they solved their issue on the first contact? Nobody. First Contact Resolution (FCR) is a rewarding experience for every customer. It's likely you've been there. You want to contact support and get your problem solved the first time round. And when it happens, you feel relieved, and your satisfaction with the company grows. Now take the company's side.

You may only need your ears to hear, but you need your whole brain to listen.

Most studies reveal that employees might never be ready to go back to office, at least not on a full-time basis. In fact, a recent Satista study revealed that 73% of global employees wanted to retain the flexibility of their current work schedules. However, 67% of these same workers also said that they did look forward to more face-to-face interactions with their coworkers.

During the last years, remote support has become a crucial component of IT Service Management (ITSM), as organizations increasingly embrace remote work and teams are distributed across different geographical locations. In order to address this new scenario, IT teams have turned to remote help desk software to efficiently provide support and resolve issues from a distance, regardless of where the agents and customers are located.

In this blog post, we explore how HR managers can take advantage of employee monitoring software to address the unique challenges of remote team management, and how Insightful's software can provide the support they need.

Unlock the full potential of outsourcing with Insightful's employee monitoring software. Learn how to track remote employee productivity and work hours, ensuring success across key metrics like cost savings, quality, flexibility, and more.

Chrome store is a huge reservoir of extensions that can bring wonders to your mind. However, apart from all those apps, a few standout, known as Chrome extensions for productivity. The digitized workplace has brought a lot of distractions that eventually eat your time away, and no matter how busy you act, you look desperate at the end of the work week to fulfill the agenda.

Growth is the ultimate goal of every company, and companies grow when more projects are completed. As a result, it is extremely important to keep track of all your project expenses. Failure to track project expenses can result in overspending, and misleading financial reports, and yes, your project can fail under adverse conditions, causing you to lose your next project.

Explore the intricacies of workforce capacity planning and learn how to overcome common challenges. Discover how Insightful's employee monitoring software can help optimize productivity and resource allocation for your organization.