With the Knowledge Capture App, you can ensure that the knowledge on your team is consistently documented, building and enriching it over time.

Get the lowdown on where Zendesk started, and how it's making business software for customer engagement cool.

Your customers want an experience that is so easy it removes distraction from their lives. Mikkel Svane, Zendesk’s Founder and CEO is joined by Ryan Nichols, Zendesk's VP Omnichannel, to teach you how to simply deliver to your customers.

Zendesk helps you manage your Service Level Agreements (SLAs) so you can provide good service on a consistent basis and avoid SLA breaches.

With the Text feature, Zendesk makes it easy to give your customers quick and efficient answers through text message.

Better organize your team with roles and permissions in Zendesk Chat, where you can specify granular permissions for each team member.

With skills-based routing, you'll always be able to pair customers with the best-skilled agent to handle their request.

Team Publishing in Zendesk Guide Enterprise makes it possible to involve the right people in the writing, editing and review process of self-service content.

Empower your agents and offer better self-service to customers by adding Zendesk Guide to your Support account.

Measure your business goals and grow your bottom line with conversion tracking in Zendesk Chat.