Service Watch Desktop
Apr 12, 2023
SaaS, Unified Communications, and networked applications have become the foundation of every employee’s workday. The move to the cloud and pervasive adoption of UCaaS (Unified Communications as a Service) has reduced end-to-end visibility and increased complexity for every role within IT; the service desk, IT Ops, network administrators, and application owners.
No matter where employees work – remotely from home, in headquarters, branch offices or coffee shops - when network or application problems arise, IT staff and leaders need proactive notifications, fast root-cause diagnostics, and complete network visibility to resolve issues.