‍‍ Public services and innovation in government are entering a new era of speed and satisfaction, thanks to the power of AI. A good example of this transformation is the tax chatbot by the Internal Revenue Service, which assists taxpayers with filing their tax returns. Since its implementation, it has led to a 30% reduction in calls to the IRS helpline.

‍ In December 2022, Rackspace Technology, a managed cloud services provider, experienced a ransomware attack that locked hosted Microsoft Exchange accounts for 30,000 customers. While the company quickly made decisive changes post-incident and advised customers to migrate to Microsoft 365, the breach could have been prevented with thorough planning and emergency management.

In this quarter’s update, we are excited to announce a series of new features aimed at improving your ITSM and ESM processes. Our latest enhancements focus on increasing agent productivity, ensuring data security, and providing clearer insights for better decision-making. Key updates include Service Availability Tracking, Intelligent Event/Alert Management, Tailored Dashboards, and several enhancements to knowledge management, email handling, and approval workflows.

There is so much more that goes into a marketing team than just content creation. They help drive strategy, coordinate campaigns, and ensure that all departments are speaking the same language. Too often, however, the collaboration feels like a game of telephone: messages get lost, feedback bounces around tools, and tasks fall through the cracks. Ring a bell? Here, marketing collaboration software comes in as a savior.

Ever wonder why some companies seemingly have completely choreographed supply chains, while others are bedeviled by delay, miscommunication, and costly mistakes? Far too often, the difference is collaboration-collaboration proper both within and with partners. If things do not flow well, even the best-laid plans of a supply chain have to break down in wasting time and missed opportunities that equate to less-than-happy customers.

Data security often feels like that overly cautious colleague who locks up everything – even the stapler. But when it comes to protecting sensitive information, they’re not wrong. If your team uses messaging apps to collaborate, share files, or brainstorm ideas, you’re already handling personal data more often than you think. Names, emails, project details – it’s all part of the mix.

If the core of your business is communication, not being able to view or track this presents a huge risk. The increasing pressure to ensure that every message sent is secure, archived, and fully compliant with industry regulations is putting financial institutions under pressure. The FCA has laid down strict rules regarding how such communications should be handled, with the protection of both clients and businesses from possible risks in mind.

Compliance in financial services is not a choice – it is a commitment. Every trade, every client call, and every internal chat has to be done by the book, especially in terms of documentation and communication. Under FINRA regulations, making sure all communications across teams are compliant means making sure each message sent on team messaging platforms-even those innocent-when-sent-in-a-hurry chats-is just as compliant.

Is time tracking micromanagement? The answer can be yes or no. To summarize, it depends on how you use it in your business. That’s what we will try to decipher in today’s blog. Tracking the work hours of employees has become a big part of team management these days. However, at what cost? Tracking your employees’ time is good. However, is the investment worth it? You need to consider various factors when implementing software for tracking time.

Important Takeaways You know the saying: when you fail to plan, you’re planning to fail. I learned this hard in my own work life. There was a time when I started each week with my peak level of energy. But by Wednesday, I felt like I was juggling tasks, meetings, and priorities. That’s when I realized I needed a weekly work plan. My weekly work plan kept me organized, focused, and even energized. Moreover, it became easier for me to meet my goals without feeling overwhelmed.