Teams | Collaboration | Customer Service | Project Management

Microsoft 365

exoprise

How to Monitor Your Email Services

Jul 25, 2024 By Jorge Martin Joven In Exoprise
Verifying email performance is more than the basic understanding of message flow. Outbound mail in the form of Simple Mail Transfer Protocol (SMTP) and inbound mail through MAPI or Microsoft’s Graph API only parts of email systems to monitor, usually through pings or basic delivery confirmations. Often, once email is moved to Exchange Online, even basic visibility of mail flow and reliable delivery is lost.
Read Post
exoprise

Microsoft 365 Outage, MO821132: Users may be unable to access various Microsoft 365 apps and services

Jul 20, 2024 By Simon Dion In Exoprise
Thursday evening, Microsoft 365 identified a global outage affecting users accessing various Microsoft 365 applications and services. Impacted users suffered from login issues, Azure hosted virtual machines not being available, and constant loading screens in Microsoft 365 services, just to name some of the issues.
Read Post
monitask

How Does Microsoft Teams Track Activity?

Jul 19, 2024 By Junun Saleh In Monitask
Managers seek affordable, straightforward employee tracking methods, and Microsoft Teams is a viable option. As a hub for workplace collaboration tools, Teams offers communication, meetings, and productivity all in one place. Centralizing these tools reduces time spent switching between apps, allowing more focus on actual work.
Read Post
exoprise

What Customers Love About Exoprise

Jul 12, 2024 By Brad Saville In Exoprise
At Exoprise, we always listen to customers’ input and ensure they have the best experience possible. Our customer success, support, and engineering teams have been hard at work, collecting this feedback and insights to identify the functionality and features loved by our customers. Today, we’ll be sharing the top five favorites that have been brought to our attention in recent conversations.
Read Post
exoprise

Microsoft 365 and Azure Network Service Front Doors

Jul 11, 2024 By Jason Lieblich In Exoprise
As businesses increasingly rely on Microsoft SaaS and Azure-based applications to support their distributed workforce, ensuring optimal performance and user experience becomes crucial. With complex corporate network architectures like SDWAN, Secure Access Service Edge (SASE), or Cloud Access Security Brokers (CASB), and a reliance on Microsoft’s vast network architecture, monitoring and troubleshooting performance issues can be challenging.
Read Post
InvGate

Introducing InvGate Service Desk's Virtual Agent For Microsoft Teams

Jul 8, 2024 By Celeste Mottesi In InvGate
Our integration with Microsoft Teams has reached a whole new level of proficiency. We’re pleased to introduce you to the InvGate Service Desk Virtual Agent for Microsoft Teams! It’s no news that you could already expand your support communication channels by integrating your service desk instance with Teams. Now, we’re adding new capabilities that leverage the possibilities Artificial Intelligence unlocks for IT Service Management to further improve the overall user experience.
Read Post

Virtual Agent For Microsoft Teams: Add Teams to Your Service Desk

Jul 4, 2024 By InvGate In InvGate
If you were looking for help desk software that integrates with Microsoft Teams, InvGate Service Desk was already your go-to option. However, our MS Teams integration has reached a whole new level of proficiency. Connecting Microsoft Teams with InvGate Service Desk turns the messaging platform into a formal communication channel while centralizing interactions in the backend. This provides a double benefit: improving the agents' and end-users' experience and simplifying tracking and measuring all service desk interactions in one place.
View Video
exoprise

Teams V2 Synthetics and Real-User Monitoring Support

Jul 2, 2024 By Alex Tsukernik In Exoprise
With the release of Microsoft Teams 2.0 and the Classic Teams client nearing its EOL (end of life), we were eager to explore the changes that Teams 2.0 brought about. Today we will look into the new features and architecture of Teams 2.0 as well as provide insight into the changes and improvements to the CloudReady Teams Messaging and Teams AV sensors.
Read Post
Sponsored Post
exoprise

SaaS and Microsoft 365 Service Level Agreement Credit Recovery

Jul 1, 2024 By Simon Dion In Exoprise
In this article, we will be covering Service-Level Agreement (SLA) credits and the general steps Software-as-a-Service customers must take to recover them. We'll also go over the typical information required by SaaS vendors, how to collect this information, and how CloudReady synthetics can expedite the SLA credit recovery process. SLA credits are a type of compensation to customers by service providers when service providers fail to achieve the agreed-upon service levels. These credits are applied to customer accounts as monetary refunds or credits to be used for future services.
Read Post

ConnectWise PSA Integration

Jun 24, 2024 By Exoprise In Exoprise
In this video, we will be reviewing the ConnectWise PSA integration along with it's benefits. We'll also walk you through the configuration process to quickly configure the integration. The ConnectWise PSA integration allows for tickets to be automatically created and closed upon Exoprise Alarms being triggered. With tickets being created in ConnectWise PSA, you can begin automatically assigning tickets based on the alarms triggered in Exoprise using workflow rules.
View Video
Subscribe to Microsoft 365

Copyright © 2024 OpsMatters™. All rights reserved.