Working remotely is not just for the privileged few anymore. It has continued to gain popularity over the years but never has it been as important for companies as today. With the COVID-19 virus forcing many businesses to adopt, or at least explore, remote work, those who are yet to embrace remote working culture are faced with chaos and uncertainty. It’s evident that everyone needs to be prepared for the unexpected and become remote-ready.

For a variety of reasons, be it a cultural shift in the workplace or a major event like COVID-19, more companies have employees working remotely with little to no in-person interaction. And, for every time there's a remote employee, there's also someone who's tasked with managing a remote team. So, how can you keep a support team happy and working together when they are 10, 100, or even 1,000 miles apart? Here are 7 tips for managing a remote customer support team…

Learn six practical ways to help you stay connected—and make a difference—while working remotely

Learn six practical ways to help you stay connected – and make a difference – while working remotely

Keep teams productive and connected with these templates for automating processes like daily huddles, requests, approvals and more

Hey Riot users, We’ve seen a massive spike in video conferencing in Riot so far this week: ...and the free conferencing deployment we’ve been running for Riot on the old matrix.org infrastructure has become completely overloaded. As a result, we’ve accelerated work to provide a properly maintained, elastically scalable Jitsi deployment for high quality voice and video conferencing as part of the services provided by Modular.im.

Your account is locked. Please use the link to reset your password. It happens one day or the other. Every IT professional has experienced it sometimes. An employee tries to access her corporate e-mail account or business portal. She must present a report in a meeting starting in a few minutes. But her account is locked. She enters and reenters the password several times, tries all the numbers, combinations, and special characters, but still, the account is inaccessible.

Keep teams productive and connected with these templates for automating processes like daily huddles, requests, approvals and more.