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Late last year, the Confluence team introduced the 7.0 platform release for Server and Data Center customers. It was our first platform release since 2016, and it focused on delivering improvements to administration, team productivity and enterprise needs. After a months-long development cycle, we shipped within a week of our goal – not too shabby, if I do say so myself!
We’re releasing a series of improvements that make working in Slack easier for everyone.
Design Lessons learned building a simpler, more organized experience for our users
Jennifer Christie, Twitter's vice president of people, shares how the company transitioned its 4,900-strong global workforce into an all-remote team
We’re releasing a series of improvements that make working in Slack easier for everyone
With so many new customer communication channels opening for business, the classic contact center can seem kind of old school. Nobody wants to phone a business anymore, right? Wrong. In fact, 66% of customers still typically resolve their issues with a company via telephone, according to our latest Customer Experience Trends Report. While many support issues can be resolved via messaging, email, or self-service, sometimes it’s just easier and more efficient to pick up the phone.