Teams | Collaboration | Customer Service | Project Management

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Interviews, References, and Qualitative Data

In user experience design, it takes an enormous amount of research to write a simple statement about your users. Using a Miro board as your central research hub can help your team understand how you have validated your conclusions. In this video, we cover how Miro can pull in assets from a wide variety of sources including web pages, cloud storage, screenshots, and survey data.

Be productive while "Working From Home" COVID-19

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How living in a bubble helped us ship on time

Late last year, the Confluence team introduced the 7.0 platform release for Server and Data Center customers. It was our first platform release since 2016, and it focused on delivering improvements to administration, team productivity and enterprise needs. After a months-long development cycle, we shipped within a week of our goal – not too shabby, if I do say so myself!

The intelligent contact center of the future

With so many new customer communication channels opening for business, the classic contact center can seem kind of old school. Nobody wants to phone a business anymore, right? Wrong. In fact, 66% of customers still typically resolve their issues with a company via telephone, according to our latest Customer Experience Trends Report. While many support issues can be resolved via messaging, email, or self-service, sometimes it’s just easier and more efficient to pick up the phone.