In today’s fast-paced world, companies must be able to provide support where their customers are. With over 187 million daily active users, Twitter is undoubtedly one of the social media channels where companies must be present and available. To help businesses offer a direct communication line with Twitter users, we’re glad to introduce Rocket.Chat’s new Twitter integration.

Data is one of the most valuable assets to an organization and wielding the right data can be particularly impactful to understand what your customers think about you. While understanding customer experience is integral for any business to remain profitable, we may not always have the right tools at hand to keep up with this information. Did you know that 77% of consumers prefer brands who collect and apply customer feedback?

This month we’re delighted to bring you some exciting new updates from across the Teamwork Platform. From our new streamlined Add Project Wizard, improvements to Table View, Intake Forms, and the Mobile apps, to Training Wheels enhancement for Teamwork Desk, we’ve got many new feature enhancements that will help you work more efficiently.

In today’s world of big data, we have incredible amounts of information. How many people saw a particular ad and how many proceeded to click? Which campaigns brought in the most pipeline and what percentage of those deals closed? Through data, we can find the answers to all of these questions. Yet, with all the dashboards, spreadsheets, and analysts we have at our fingertips, one question is difficult to answer: How well is your team working towards achieving their goals?

Attention, managers: by the end of this article, we’ll have you slaying dragons with your direct reports in the name of team harmony.

For many people, the shift to working from home meant finding new ways to work. In person meetings morphed into videoconferences. Events went virtual. And remote teams found new avenues to communicate, collaborate, support each other — and get all the work done, too. With pandemic conditions now improving in most of the world, many companies are exploring the best ways to transition workers from home back to the office.

Automation has become a business imperative. With the demand to cut down on costs and do more with less, businesses are obviously turning to automate simple repetitive tasks. Be it collecting lead data or sending out an onboarding campaign or improving team productivity – automation has a key role in every business domain. Infact, a recent study has revealed that almost 44% of businesses are looking to increase their tech spend and replace outdated technologies.

Over the past year, many companies have noticed that working remotely isn’t quite like working in the office. Remote employee engagement is more important now than ever before because working from home introduces new distractions and detachment. Remote employee engagement is complex, but far from impossible. In this post, we’ll dive into what remote employee engagement actually looks like. We will also cover how you can leverage it to strengthen your remote team.