Teams | Collaboration | Customer Service | Project Management

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Employee Monitoring: Pros, Cons, Types, Tools (2021 Guide)

Employee monitoring can be tricky. You need to strike a balance between your company’s need to monitor employee activity and an employee’s right to privacy. That’s why, while there are several ways to monitor employees, you need employee-friendly solutions that work for your company’s specific requirements. In this article, we’ll explain what employee monitoring is, its benefits and drawbacks, and five types of monitoring solutions.

Fraudulent Use of Wire

Throughout the history of communication, fraud and scams have inherently been present. From phony telephone sales, pyramid schemes over ransomware, phishing emails to premium number fraud — criminals are as ingenious. The scale of the problem is not small — it’s a huge global issue. From the 32bn USD lost annually on telecom fraud or the 6tn USD problem that is cybersecurity; if there is a vulnerability it will be exploited.

Introducing a new Team management console

With Fortune 500 companies and governmental institutions using Wire, we redesigned the Team management console to help Wire admins and owners manage their team to enterprise standards. We’ve been working with our customers to design features that give them the insight and tools their businesses need while keeping the simplicity that makes Wire so easy to use. We keep a clean and clear user interface, which is one of the reasons our customers love our product.

8 Best Connecteam Alternatives (Key Features & Reviews Comparison)

Many companies successfully use Connecteam for employee time tracking. That being said, it may not be the right fit for your specific business needs. If you’re looking for a Connecteam alternative, we encourage you to consider Buddy Punch (our employee time tracking software). In this post, we’ll discuss how it works and what differentiates us from competitors.

How To Create New Inquiry Templates | StartingPoint

In this video, we show you how to create inquiry templates to have an easy way for your Team Members to send inquiries to your customers within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.

How To Create New Response Templates | StartingPoint

In this video, we show you how to create response templates to have an easy way to answer customer questions and inquiries quickly within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.

How to Update the Notification E-mail Templates | StartingPoint

In this video, we show you how to update your notification templates to have an easy way to notify your customers or team members within StartingPoint. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.

OneDesk - Getting Started: Communicating with Customers & Customer Organizations

In OneDesk, you don’t need to care about how a customer is getting your message, OneDesk takes care of that for you. Whether your customer is using the customer apps, email, or live chat, your messages get delivered to them with any attachments, images, or links included. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Communicating With Users & Teams

OneDesk lets you communicate with your users and teams in multiple ways to keep them updated about important information. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Sharing with Customers & Customer Organizations

You can share tickets, tasks and other items with your customers, keeping them informed and allowing you to collaborate with them on their requests. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.