Teams | Collaboration | Customer Service | Project Management

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How Freddy AI Guardian Ensures AI Safety, Privacy & Security

Sep 17, 2024 By Freshworks In Freshworks
Discover how Freddy AI Guardian, a responsible AI layer at Freshworks, safeguards your data and enhances AI safety. Sreedhar Gade, VP of Engineering for Cloud and Responsible AI, introduces the five pillars of Freddy AI Guardian: Content Safety, Privacy, Controls, Traceability, and Security. With advanced role-based access controls (RBAC) and state-of-the-art encryption, Freddy AI Guardian guarantees secure interactions with AI models. Find out how Freddy AI Guardian helps your business stay safe and compliant in an AI-driven world.
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Convene

Best Practices for Board Management in 2025

Sep 17, 2024 By Jielynne Barao In Convene
A high-performing board is recognized as a critical determinant of organizational success. The tricky part, however, is the dynamics of board management which is essential for effective performance. It has evolved in response to various factors: increasing complexity in the global markets, heightened regulatory scrutiny, and growing demand for corporate transparency.
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Convene

What is AOB in Meetings: Benefits and Best Practices

Sep 17, 2024 By Jean Olaje In Convene
Board meetings operate under well-defined protocols to ensure directors are efficient with their time and resources. This structured approach requires directors to prepare, making them well-equipped to contribute meaningfully. However, even with this order, board discussions can sometimes veer off course. One of the most challenging meeting segments for board chairs is the AOB.
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InvGate

What to Look For in Help Desk Software in the United States

Sep 17, 2024 By Ignacio Graglia In InvGate
The market for help desk software in the United States is vast, with numerous tools offering a wide range of capabilities. From improving customer support to optimizing internal workflows, choosing the right platform is crucial. With so many options, it’s essential to select a solution that not only meets your organization’s needs but also helps your team thrive in an ever-evolving tech landscape.
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InvGate

What is a Service Desk? Definition, Best Practices, and Tools

Sep 17, 2024 By Natalí Valle In InvGate
When technical problems arise at work—whether a software glitch or network downtime—getting quick support can mean the difference between an hour of lost productivity and a smooth recovery. The solution? A well-functioning service desk. For those unfamiliar, a service desk is a gateway between employees and their IT teams, ensuring technology runs smoothly while handling issues and requests with minimal disruption. But service desks do more than just troubleshoot and fix immediate problems.
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