Product designer Maureen is here to show you her journey map creation process in Miro. See how Maureen deep dives into understanding users' experiences, working hand in hand with them to sketch out their journey. All within the platform. She'll share the details of how she and her team brainstorm ideas to tackle insights they uncover — and craft a practical plan to move forward.

👉 Watch the video to learn what quality assurance is and its importance in the world of customer service. We explain the quality assurance process, some of the best practices and methods for QA, and share an example of customer service QA. ⏳

Welcome to the April edition of What’s new in Asana. First, create status updates faster with smart status. Asana Intelligence will start a draft status for you, pulling real-time work data in portfolios and goals and highlighting any risks, questions, and roadblocks. Next, save time by quickly duplicating entire sections of tasks within the same project. Finally, use today’s date in a custom field formula calculation to track the duration of progress or time spent on a task.

At Zendesk, our mission is to power exceptional service for every person on the planet. And we’re accelerating our ambition by building AI with the belief that the customer is always human - whether it's our customer or yours. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.