What's Good: Ticket Forms in Zendesk Support
Learn how to provide a more tailored support experience for your customers using Ticket Forms in Zendesk Support.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Zendesk
What do Modern Retail Customers Expect from Customer Service?
Zendesk's COO, Tom Keiser, explored the recent trends that modern retail customers expect from customer service today at the 2018 NRF Retail Show & EXPO. In this talk, he looks at the power of personalization and context, brand trust and authenticity, and highlights how VP of Global Customer Care from Fossil, approached creating a global omnichannel customer service platform with Zendesk.
Modern Relationships: The Ups and Downs of Marrying Machine Learning and Customer Experiences
At the AI Summit in San Francisco, Zendesk’s Jason Maynard and Dollar Shave Club’s Brian Crumpley shared what they have learned from combining machine learning with customer experiences.
What's Good: CSAT Surveys in Zendesk Support
Use simple customer satisfaction (CSAT) surveys in Zendesk Support to gather feedback from your clients, and drive improvement across the customer journey.
What's Good: Schedules in Zendesk Support
Learn more about using Schedules in Zendesk Support, and see how it can impact both the customer experience and team reporting.
Zendesk Unveils Products to Help Enterprises Build Better Customer Relationships
SAN FRANCISCO – October 24, 2017 – Zendesk (NYSE: ZEN) redefines customers relationships, creating beautifully simple software for more than 107,000 customers. For 10 years, its focus has been on connecting companies and customers in better ways. Now Zendesk is expanding enterprise and machine learning capabilities with new product offerings: Talk Enterprise, Chat Enterprise and Answer Bot.
Introducing Zendesk Answer Bot
Answer Bot works right alongside your support team. It uses machine learning to help answer your customers’ questions with content from your Zendesk Guide knowledge base. The answers it provides are tailored to each customer’s question accurately and reliably—every time. And when in doubt, Answer Bot loops in your support agents to offer the customer a human touch.