How to facilitate meetings that are worth everyone’s time and help you accomplish your goals.

Whether you’re personally dealing with imposter syndrome or trying to prevent it on your team, we’re here to help. In this article, we’ll walk you through what imposter syndrome is and how to overcome it from both the individual's and the manager's perspectives. No one wants to feel like an imposter at work. But the truth is, imposter syndrome is a real thing that can negatively impact mental health and well being.

A flow chart call center process is becoming increasingly necessary for call centers that want to be more efficient. For starters, it helps call centers visualize their entire workflow to identify and fix any inefficiencies. Additionally, using a process flow chart can reduce call mismanagement by establishing accountability and boosting agent productivity. In this article, we’ll explore what a call center process flow chart is and its five types.

Ever wonder why some of your projects easily meet your target profit margins while others don’t even come close? You might be struggling with accurate cost estimates. They’re the foundation for setting realistic budgets, avoiding costly overruns, and ensuring your projects stay on track financially.

The UK workforce is grappling with an overtime epidemic and unpaid overtime, which affects the welfare of employees and the prosperity of companies. A recent survey by Protime UK clearly demonstrates the severity of this issue and its impact on employee happiness and corporate performance.

Citizеn еngagеmеnt mеans еvеryonе has a say in decisions that affect thеm. And, in any democracy, it’s important for people to be involved in how things are run. Now, with technology, it's еasiеr than еvеr for pеoplе to gеt involvеd.

Data-intensive BPO operations are at the center of attacks and need strong security measures to identify and prevent threats before they cause damage. An IBM Data Breach Report 2024 reveals that organizations suffer an average data breach cost of USD 5.36M in the absence of a robust security system in place. Growing breach instances and regulatory costs indicate an urgent need for effective BPO security to control data privacy and ensure workplace compliance.

The lifeblood of any project is its profitability. And calculating project profitability doesn’t have to be complicated. Here’s how to easily calculate profitability in five steps.