Teams | Collaboration | Customer Service | Project Management

Geckoboard

7 Best KPI dashboard tools for businesses in 2024

In the fast-paced business world of 2024, keeping a close eye on your company's Key Performance Indicators (KPIs) is more important than ever. That's where KPI dashboard tools come in. It’s not just about tracking numbers for the sake of it. It’s about building a data-driven culture, where everyone in the team knows how they are performing against strategic goals. Where team members can spot important changes to key metrics and react fast.

5 ways your dashboard can improve team engagement this festive season

As the end of another year approaches, you may be counting down to the start of the festive period (or maybe even dreading it). This time of year can go one of two ways, either you’re very busy finishing up before January, or your team begins to wind down and get into the holiday spirit. Either way, this can cause a shift in the way your team is working. In this case, we’re specifically referring to the engagement with key metrics.

6 tips for managing Customer Support remotely

If you manage a Contact Center and work fully remote or hybrid, then you will have already learned that the typical setup of an in-person Contact Center just won’t cut it anymore. The biggest challenge facing most remote teams is communication, you don’t have everyone in the same room or even on the same time zone. When it comes to managing, motivating and monitoring a distributed Customer Support team, adopting a remote-first approach to communication is crucial.

8 Zendesk metrics that are better tracked in real time

For customer support teams, real time data can be a total game changer, as our recent post outlined. Unlike periodic reports Zendesk Explore, or business intelligence tools, real time dashboards have the power to let your team take meaningful, timely action on data that’s seconds or minutes old, rather than days or even weeks old. This can be transformative, speeding up response times, motivating your agents, improving service levels, and reducing day-to-day workload for managers.

Is your Customer Service team getting the recognition they deserve?

Are there times when you feel like your Customer Service team is under appreciated for the work you do? Perhaps your team members have spoken openly about not getting the credit they deserve. Sadly, it’s not uncommon for Customer Service teams to feel like they’re working extremely hard without getting the same recognition that others parts of the business do. *Cough cough* Sales. *Cough cough* Marketing. *Cough*. On one level, you could write it off as paranoia.

How Customer Service leaders can manage remote teams better

What's the best way to manage a remote Customer Service team? Support leaders, Oliver Jackson and Tina Baljian discuss how Geckoboard has helped them manage distibuted teams, and keep everyone align around the metrics that matter – no matter where they are in the world.