Communicating an ongoing crisis is a mammoth task for any business. Even more so in the time of a pandemic like the novel coronavirus. Unless you have a detailed crisis communication plan in place, the lack of clarity and information might put your frontline support reps in a tight spot when they are trying to reassure your customers.

With the myriad of project management resources available today to ensure organized and successful project completion, one could argue that the need for a personal touch is obsolete. However, as cloud computing and mobile apps have expanded our horizons for task completion, team work is now more important than ever to connect all the dots.

In an era where remote work has become commonplace, many customer success managers aren’t too happy. Why? Don’t the enjoy working from their home office? Sure, many professionals do, but their dissatisfaction is because the home office lifestyle inhibits their ability to meet face-to-face with customers. These in person interactions are the foundation of many excellent customer relationships, and it can sometimes be a challenge to build or sustain relationships without them.

Rocket.Chat is a communication hub that is ideal for organizations that are looking to facilitate their digital communication and collaborate regardless of location, with high-security standards. We are the perfect tool for async and sync conversations, we not only provide an ecosystem of tools for teams, we also have solutions to keep your communication with external stakeholders.

For many, moving from everyone’s-working-from-the-office to everyone’s-working-at-home isn’t so much a transition as it is a scramble. A very how the fuck? moment. That’s natural. And people need time to figure it out. So if you’re in a leadership position, bake in time. You can’t expect people to hit the ground running when everything’s different. Yes, the scheduled show must go on, but for now it’s live TV and it’s running long.

“Shadow IT” can be a divisive subject depending on how long you’ve been in the IT field. There is a legacy attitude within many IT teams that shadow IT must be controlled – but it can bring significant benefits to an organization. Modern IT teams understand these benefits, and focus on balancing shadow IT’s value and risk. Moving past that legacy attitude and developing a modern IT mentality in your organization can be difficult.

What a start to the first quarter of the year, huh? It’s been a busy one for us, and a challenging quarter for our team (and probably yours) in many ways. At Teamwork, we’re in the fortunate position that the move to remote work was a relatively smooth transition for us. So we’re going to keep doing what we do best: delivering great software to help your team collaborate and keep work going. Here’s a snapshot of our latest releases.

These are unprecedented times. All around the world, as more and more countries start the process of responding to COVID-19, companies and employees are trying to make the shift to remote work so they can keep work going. For many people, this means working remotely for the first time — and getting used to the challenges of working from home is going to be a bit of an adjustment. But even people who are used to working remotely are finding it hard right now. Because this is different.