Teams | Collaboration | Customer Service | Project Management

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LinkedIn's first steps towards a centralized notification strategy

In the past, each LinkedIn application team decided their notification strategy in isolation. Business logic and infrastructure sharing were limited between the teams. This resulted in a fragmented and inconsistent tech stack across LinkedIn and a less than savory member notification experience. To combat this disjointed experience, Linkedin set up a small team to build an orchestration layer, the Air-Traffic Controller (ATC). This became one of the more complex notification systems and helped Linkedin grow into the top social platform for business and networking.

Introducing the Miro Professional Network

Whether you’re a freelancer, consultant, or small agency, chances are, the way you meet and collaborate with clients has changed a lot over the past year. And with remote, hybrid, and distributed work environments here to stay, Miro’s collaborative online whiteboard offers a more flexible, future-proof solution for getting things done seamlessly—in-person or across the globe.

Zendesk welcomes Cleverly

At Zendesk, we believe a key component of providing great customer experiences includes ensuring your agents are armed with the right tools and processes to deliver them. But with conversation volume increasing by more than 20 percent year over year, over a growing number of channels, support teams are struggling to keep up. As a result, businesses increasingly turn to AI to provide faster and more reliable service and make teams more efficient.

Why You Should Maintain Timesheets for Salaried Employees

Maintaining timesheets help companies keep track of employee work hours — whether you do it using spreadsheets or time tracking tools. While it’s crucial for employees who work on an hourly basis, using timesheets for salaried employees can be beneficial too. It helps you generate accurate payroll, track time-offs, manage projects, and optimize business processes. In this article, we’ll cover everything you need to know about timesheets for salaried employees.

Data privacy: most important regulations and 5 tips on data protection

Data privacy is one of the major trends in a highly digitalized world. As products and services become more digital, there is more concern about misuse of data and personal information. Countries around the world are passing laws concerning data privacy, and some of these laws are industry-specific. In this article, we will approach the topic of data privacy for businesses.

5 most important data protection trends in 2022 and beyond

Data protection is giving more and more headaches to businesses. Data privacy regulations are profoundly affecting the way organizations approach their data security. However, fines for improper data management is not the sole reason why companies are enhancing data protection methods. Namely, customers are more aware than ever of how their data is being handled, and they are increasingly interested in how organizations approach data protection.