Teams | Collaboration | Customer Service | Project Management

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November Update: Better Pipeline And Purchases

In this update, we’re introducing a couple of handy ways of reducing manual work in your sales process. Keep your sales pipeline moving with new options to track opportunities by sales stages. After closing, easily compile multiple purchase documents of the quoted third-party services with minimal effort. Take a closer look.

Part 2: How Customer Support Drives and Grows Recurring Revenues

“To retain the customers you have, you must help them achieve the outcomes they need.” This concept, as detailed in the new whitepaper by ServiceXRG, illustrates how well-defined service programs and effective adoption of your product can be the keys to maximizing recurring revenue performance. Part 1 of this blog series highlights excerpts from the key concepts for using services to retain and grow recurring revenue.

Rocket.Chat 3.8: new features, improvements and more!

Another month, another release! To be released soon, Rocket.Chat 3.8 counts on a lot of new features and improvements. So if you don’t like spoilers, don’t keep on reading! We listed our new features and improvements on our upcoming release below. Make sure you check it out and know what to expect!

How to Manage Remote Teams for Ultimate Productivity in 2020

It seems from all of the new trends in 2020, such as ordering your groceries through Instacart or your dinner on UberEats, that managing remote teams that work from home is most likely a trend that will become more mainstream, if not the new norm. According to the Boston Globe 20% of the United States population worked from home prior to Covid 19 and that number has tripled as the pandemic continues.

What Is a Work Breakdown Structure in Project Management?

Work breakdown structure is a good way to get any project off the ground and can often determine the success of a project. That’s why project managers need to learn how to master them. This article will help you understand the work breakdown structure and create one on your own. Project management is by no means easy.

A complete guide to key performance indicators: Definition, uses and examples

It’s the end of the month, and you’re preparing to update your team and your manager on the status of your project. You know it’s going well, but you have to show them. How do you share the project’s successes, and any concerns you have, in a quantifiable way? The answer is key performance indicators (KPIs). KPIs measure specific aspects of performance, enabling you to monitor and share progress in a clear, objective way.

Exploring Productivity: Which Metrics Matter Most?

Even before the Coronavirus pandemic turned millions of people into newly-minted remote workers, companies were already acknowledging a rapid shift toward decentralized workspaces. Not only are workers increasingly prioritizing flexibility, making remote work a selling point to attract top talent, but embracing decentralized teams broadens access to a global cadre of candidates.