Teams | Collaboration | Customer Service | Project Management

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M-Files Administrator: Creating Common and Restricted Views | Intelligent Information Management

Normally, views are created for personal use only. If you wish, you can define the view to be a common view visible to a desired user group. To define a common view, you need the document vault permission for managing the common document vault's common views.

Mattermost release v5.29 is now available: Incident Management, Mattermost Cloud & more

Mattermost release v5.29 is generally available today. In addition to offering bug fixes for increased stability, the new quality release features the general availability of a pre-installed incident management application, channel moderation settings, and Mattermost Omnibus.

Fostering Flexibility and Productivity in the Work-From-Anywhere Era

If there are two things the events of 2020 have taught us, it’s the need to remain flexible when it comes to our working practices, and to ensure we maintain the highest levels of productivity as we approach the dawn of a new work-from-anywhere era. Whether we venture back to the office; stay at home; pursue other avenues such as coworking, or opt for a combination of these – it’s safe to say our working culture will never be the same again.

4 Key Elements of a Secure Video Conferencing Infrastructure

There isn’t much we can say about the perils of video conferencing that hasn’t been said already in the past seven months. But, IT leaders mulling permanent remote workforces should pay heed to video conferencing security and lay the groundwork to ensure corporate data and intellectual property (IP) stays secure when employees are using these apps.

[Webinar] How to Drive Profit With Customer Service Automation | Gladly and Netomi

Isn’t it time support teams were thrust into the business spotlight for something positive? We certainly think so! Join Gladly and Netomi for a conversation with industry leaders who are embracing change. We'll have honest conversations covering.