At Asana we’ve grown a lot since going remote just over a year ago. We’ve grown into different schedules, work environments, and overall as people. We grew even more as a company, with almost 500 new Asanas joining us remotely from all over the world, who have never gotten the chance to meet or collaborate with their teams in person.

When Jeff Bezos was asked by CNN what the single most important feature of Amazon’s success was, his response was telling – “the most important thing is to focus obsessively on the customer.”1 With 90% of American consumers citing customer service as an important deciding factor in doing business with a company or not, providing great customer service can give companies a competitive edge.2 But what exactly does good customer service entail?

Interested in the hybrid workplace model? Many employees would prefer to work from home full-time, even after the COVID-19 pandemic and the subsequent lockdown. However, firms need to have at least a few members in the office to upload files to the system server, meet clients, attend urgent team meetings, etc. Fortunately, companies have started to introduce a work arrangement that satisfies every employees’ requirements — the hybrid workplace model.

Looking for tips to manage hybrid teams? Most teams used to work on-site before the COVID-19 pandemic and the subsequent lockdown. Now, the work model has changed — some employees work remotely, while others work from the office. As a manager, you may face difficulties executing this hybrid workplace model due to the lack of proper communication, ambiguous guidelines, etc. In this article, we’ll cover 8 tips to help you manage your hybrid team.