The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she greets me over Zoom from her backyard in San Mateo, California. The scene looks idyllic, though the reality is that wildfires are raging all over the state, the air is tinged with smoke, and we all remain hunkered down at home as Covid wears on.

Some of us have been striving to build the perfect conferencing system since the beginning of our careers. But what exactly makes such a “perfect” system? Besides high quality media and low latency, which are the basis for any Internet communication system, there are 3 elements: End-to-end encryption is state of the art for providing best-in-class security, where no media can be decrypted on an intermediary server for mixing or other modifications.

During his lifetime, Carl Sagan was known for many things. He was an astronomer, astrophysicist, television producer, screenwriter, and celebrity-thinker who made advanced astronomy accessible to the layman and opened the window to space for millions of people around the world. For those without the time to read one of his books, we can remember him through some of the quotes he left behind. One of my favorites goes like this: “Who are we, if not measured by our impact on others?

Next week is the release of the 2020 Gartner Magic Quadrant for Content Services Platforms (CSP). In the world of enterprise technology solutions, businesses rely on analyst reports like the Magic Quadrant to help guide their strategy. Recognition of vendors by respected analysts like Gartner are a central tool for organizations that are reviewing cornerstone technology — in this case Content Services Platforms.

What’s common between the customer service offered by a hotel, a retailer, and a bank these days? Chatbots! Chatbots today are being deployed across industries to assist customers (customer service), or engage with customers (sales and marketing), or do both. However, there are a few chatbot applications that are unique to each industry. In this blog, we explore the different applications of chatbots in six key industries, along with real-life examples.

Mattermost now gives users flexibility to organize channels and direct messages into custom, collapsible sidebar categories. Users gain full personalization of their sidebar to improve productivity, reduce clutter, and focus on what matters. Today, we’re excited to share a preview of some of the experimental sidebar features that the Mattermost team has been working on.

Tehnopol Science and Business Park is the largest research campus and business incubator in the Baltics, as well as home to well-respected tech companies such as Cybernetica, Starship Technologies and Skype. Its mission is to empower start-ups and SMEs to accelerate their growth and Tehnopol has always used multiple digital solutions to achieve this. However, in 2019 Tehnopol began to outgrow its existing toolset.