Teams | Collaboration | Customer Service | Project Management

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Scoro Named FrontRunner for Professional Service Automation

We are happy to announce that Scoro is now a FrontRunner among Professional Service Automation (PSA) Softwares on Gartner review site network. This achievement is significant because FrontRunners Quadrant highlights software providers that have received the highest scores from the everyday users of the products.

7 Best ActivTrak Alternatives (Features, Pricing, Ratings)

Searching for the perfect ActivTrak alternative? ActivTrak is an employee monitoring tool that tracks your team’s productivity easily. However, it isn’t perfect. ActivTrak can be difficult to navigate and set up, and raises some privacy concerns as its Tracking Agent remains invisible to the user. But don’t worry! In this article, we’ll cover 7 great ActivTrak alternatives to help you pick the right tool for your needs.

Conversational AI: Focus on user experience

Conversational AI technology is going to be transformational as the possibilities seem to be growing with the spurt in the reach of digital devices, soon augmented with AI-enabled conversational interfaces. From fetching data to answering questions, conversational AI can mimic all that a human agent does but in quicker time, giving users immediate access to information or providing immediate responses.

8 Best IT Workflow Automation Practices to follow for Chatbots designed with Workativ Assistant

Previously, on the “Chatbot Best Practices for designing a Conversational Experience with Workativ Assistant” blog, we would’ve delved into the things to do before designing a dialog flow for a chatbot and how to set up the actual dialog using Workativ Assistant’s Dialog Designer and test it. In this blog, we’ll be looking into what all we should do before setting up an automated workflow using Workativ Assistant’s intuitive 3-Step Automation Designer.

Not yet using Zendesk with Workativ Assistant Chatbot? You're missing out a lot...

Ah yes. Zendesk. The name itself has some “Zen” to it. Zendesk lets a company maintain peaceful business operations — whether it’d be during workplace IT support or during customer service, one has to just create a Zendesk ticket and voila! Their issue would be solved in a jiffy. But what if I told you can make this process even more faster using Workativ Assistant? Yes you can. Want to know how?

Get over the Pandemic standstill: Leapfrog with Digital Assistants that enable business continuity during COVID-19

Ah, yes. “I’m working from home today.” Just thinking about saying this (before all the COVID drama started) makes one genuinely happy. While everyone’s at the office, you get to enjoy a day or two taking work-from-home — relaxing a bit, sipping a cup of coffee, as you work at your own pace, without anyone looking over your shoulder, listening to some music on your TV or smart speaker. But now, what you used to enjoy occasionally, has become your daily routine.

Introducing the new Asana for Microsoft Teams

The way the world works is evolving and Asana, through its integration with Microsoft Teams, gives teams the tools they need to securely collaborate, communicate, and coordinate their work, from anywhere. That’s why we’re excited to deepen our collaboration with Microsoft, and announce the launch of our new and improved Asana for Microsoft Teams integration.