OneDesk has many tools that will make your life easier – every day. One way OneDesk does this is by automating ticket-assignments so that your team can get to work on them with only the briefest of delays. Here are some ticket-assignment strategies that you can implement right now in OneDesk.
Workativ released a bunch of new process automations this month. When we say a bunch, we’re talking about 60+ Automations that are brand new. Workativ Assistant now has a plethora of application integrations with pre-built downloadable IT & HR process automation workflows. If you haven’t been in the know, Workativ Assistant Automations Marketplace enables you to pick and use automations straightaway, to construct workflows to automate IT processes and HR processes.
Ever since COVID-19 hit, there’s been a sharp rise in remote working. And that’s resulted in tons of remote work articles and telecommuting tools popping up. But with all this information out there, one question remains: What does fully remote work mean? Don’t worry, we’ll answer that in this article. We’ll cover the various kinds of remote work, its advantages and disadvantages and even where you can find remote work.
The world has experienced some big changes recently. Just about every company is now grappling with how to set up their business for long-term success in the new normal, and it is telling that investments in customer experience will be one of the last areas targeted for cuts.
Every business owner understands the value of superior customer support. Today, improving customer satisfaction often boils down to implementing call center software. This technology can automate call routing and recordings, along with many other features. Choosing a call center solution, though, can be an overwhelming process. First, you need to decide what type of system best matches your specific business model.
In Field Service Management (FSM), the smallest of mistakes can be the difference between great customer experience and losing business. One of the ‘mistakes’ that greatly affects customer satisfaction is the inability to resolve field service requests on the first fix. Given an environment rife with competition and the evolution of customer expectations, showing up isn’t good enough.
Want to stay productive working from home? You’re not alone. Recent global events have only accelerated what we saw across several predictions and studies: that remote work and working from home would soon be a new normal for the majority of the labor force. However, because the shift to remote work was so sudden because of the rapid spread of COVID-19, many employers might not have been able to help their employees transition seamlessly for work from the office to work from home.
