Not all tickets were created equally. Some are easier to solve than other. Others may indicate the presence of larger issues or originate from repeat customers. Ticket escalation helps you identify tickets that require special attention and route them to the appropriate agents. Here are six things to keep in mind to ensure escalation management is handled properly and results in happier customers and improved operational efficiencies.

Collaboration applications are built for easing communication in business. They empower co-workers to communicate and share ideas across diverse teams and projects in order to attain the best work results! Regardless of form and size, these days workplaces would certainly need a tool to interact with each other digitally. It is evident that most of the companies until now rely on Skype for peer-to-peer communication.

Be it getting a ride whenever you want or ordering your favorite pizza from the comfort of your couch, on-demand platforms have made our lives quite convenient. A recent Burson-Marsteller’s survey about on-demand economy found that 86.5 Million Americans (42% of adult population) have used an on-demand service already. Added to this, the Harvard Business Review declared that the wide array of OnDemand apps and platforms have been adding 22.4 million users every year.

In a world with an increasing amount of priority being placed on the customer, making the most out of every single interaction matters. Businesses never truly know what conversation will spark an expansion opportunity or referral dialogue, so nailing your customer communication on a frequent basis can separate the “good” from the “great” companies.