Teams | Collaboration | Customer Service | Project Management

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Stealth Tracking: Enhancing Security and Productivity

132 Many businesses implement different strategies to improve their employee’s productivity, but sometimes they may not work out. Isn’t that annoying? But don’t worry- Stealth Tracking is one method that has recently gained a lot of attention. In this blog, we’ll explore how it can make a positive impact on productivity.

The real reasons behind banks' office return push

In recent news from Wall Street, banks and brokerage firms are requiring their employees to return to the office. While the official reasons include compliance and collaboration, there are deeper, more significant motives at play. This article will explore the real reasons behind office return, revealing a conspiracy to protect investments in corporate real estate.

How to Build a Knowledge Base

The knowledge base is an essential part of IT support self-service options, right next to the service catalog and the self-service portal. With a solid knowledge base, you can significantly reduce the number of tickets submitted to the help desk since you allow end-users to solve problems by themselves. In addition, if you set them as private, you can create an internal knowledge base for your agents to set up standard operating procedures and help them troubleshoot issues.

What is Employee Skill Development? Why It Matters?

Employee skill development has come to the fore as an integral dimension of contemporary business strategy for enhancing capabilities and competencies given organizational goals. This is a continuous process of learning and growth-oriented toward improving employees’ personal and professional skills. Companies should, therefore, invest in workforce analytics if they want to be competitive and innovative in these rapidly changing times.

Enhanced Productivity with Efficient Human Resource Management Tools

Contrary to popular belief, boosting productivity in your organization doesn’t have to be an insurmountable challenge, and the right human resource management tools can make all the difference. That’s why you need efficient HR software—with it, you can streamline various HR processes, from recruitment and talent acquisition to performance management and employee well-being.

What is Applicant Tracking Software? Features, Working Process

These days, applicant-tracking systems are a part of every organization. In today’s fast-paced, technology-oriented, and data-driven work world, you can’t help, but minimize human intervention. Even during the employee onboarding process. However, that doesn’t mean that the software is stealing the job of your HR managers and department. It’s only simplifying their tasks by lifting an otherwise heavy burden off of their shoulders. So, what are we talking about here?

30 employee engagement activities to build team spirit

Establishing a productive and enjoyable work environment requires engaged employees. Diverse engagement initiatives can boost morale, increase productivity, and raise job satisfaction. Here are 30 effective employee engagement activities to enhance team spirit and create a thriving workplace.

Managing Security and Accessibility in Internal Communication: Best Practices and Key Strategies

Effective internal communication is the backbone of any successful organization, but oftentimes, effectiveness means a lack of safety measures. Hence, ensuring both security and accessibility in your communication channels is crucial for protecting sensitive information while keeping everyone informed and engaged. Prioritizing security means implementing consistent measures such as end-to-end encryption and centralized storage with granular access controls.

Improve Agent Productivity: A Guide to Peak Performance

Low response times, the inability to answer routine inquiries, and the lack of a single platform for customer data are the biggest challenges to excellent customer service. When your customer support agents at call centers are unable to give accurate responses to customers looking for assistance, you need to employ data-driven approaches and adequate training to address their knowledge gaps about the customer and your products.

Top 16 employee recognition ideas to boost morale and engagement

Employee recognition goes beyond a kind gesture—it’s essential for a business’s profitability and smooth operation. Acknowledging employees is not only courteous but also crucial for a successful and thriving company. A company’s culture that is built on gratitude for its workers encourages morale, productivity, and loyalty.