Teams | Collaboration | Customer Service | Project Management

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Provider onboarding software: Streamline your hiring process

Provider onboarding software automates the process of adding new healthcare providers to a network, replacing manual tasks with digital workflows. This technology helps reduce administrative burdens, speeds up credential verification, and ensures regulatory compliance. Consider a large healthcare network struggling to manage its provider onboarding process. The HR team spends excessive time on manual paperwork, credential verification, and coordinating system access across departments.

New in Basecamp: Better events, including one-click video access & everyday language support

Scheduling client meetings and team calls happens all the time in Basecamp. It's an essential tool, so we set out to improve the experience and bring over what we learned building HEY Calendar. That includes two new features — everyday language support for adding events and quick access to video meetings!

How to use visual diagramming to unlock better SDLC collaboration

Today, software development teams are facing increasing pressure to deliver more, faster—even in the face of increasing technical complexity. In fact, two of the biggest challenges reported in a recent survey of software developers were an inability to keep pace with innovations in developer tools (27.7%) and a struggle to manage workloads (26.2%). The software development life cycle is complex, and blends both people and product management and technical work.

5 Key strategies for enhancing government to citizen communication

‍ Government-to-citizen communication is a cornerstone of effective governance and is crucial for transparency, public trust, and civic engagement. However, governments frequently lag in digital innovation, struggling to meet the high expectations of tech-savvy citizens. Salesforce's 2023 Connected Government Report found that while 87% of citizens confirm that a great digital experience would increase their trust in government, only 35% are satisfied with current digital services.

Zendesk Community Developer User Group - What's New Developer Edition

Welcome to the latest edition of "What's New: Developer Edition" hosted by the Zendesk Developer User Group! In this session, we're excited to dive deep into the new features, updates, and tools available for developers on the Zendesk platform. Whether you're a seasoned developer or new to Zendesk, this is your go-to source for staying up-to-date with the latest innovations designed to enhance your development experience.

We Tried The 10 Best Open Source Productivity Software Of 2024

The age-old adage, “The early bird gets the worm,” perfectly describes the state of the business landscape today. Competition is fierce and every little advantage can mean the difference between coming out on top or falling behind. Ensuring your teams are as productive as they can be is one way to get ahead, and that is where Open Source Productivity Software comes in. While there are several types to choose from, opting for open-source has its upsides.

Improve Agent Productivity: A Guide to Peak Performance

Low response times, the inability to answer routine inquiries, and the lack of a single platform for customer data are the biggest challenges to excellent customer service. When your customer support agents at call centers are unable to give accurate responses to customers looking for assistance, you need to employ data-driven approaches and adequate training to address their knowledge gaps about the customer and your products.

New Wire Navigation Release

Attention please, Wire users! Our team is excited to announce a major navigational overhaul to our webapp client. This latest update brings a fresh look and new features; giving you a productivity boost for when the summer heat slows you down. Our old navigation is a relic from times past; it can feel messy and confusing, particularly for new users. Our primary goal with these changes is to simplify and standardize the app by making important flows and actions easier to access.