Essential Customer Service Skills l Improving the Customer Experience
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Great customer service isn’t possible without the right customer service skills. In this video, we show you the top 8 customer service skills for 2023.

Timestamps:
Intro - 0:00
Why are customer service skills important? - 0:25
8 customer service skills you need - 0:42
Tip #1: Empathy - 0:46
Tip #2: Product knowledge - 1:23
Tip #3: Collaboration - 1:42
Tip #4: Speed - 2:03
Tip #5: Communication skills - 2:13
Tip #6: Data-centricity - 2:31
Tip #7: Consistency - 3:10
Tip #8: Adaptability - 3:28

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