Getting Started with Zendesk Intelligent Triage
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Learn how to turn on and start taking advantage of Zendesk’s Advanced AI capabilities.
Timestamps:
- 00 - Intro
- 15 - Our approach to AI
- 15 - Zendesk Advanced AI
- 1:50 - What are your goals with AI?
- 2:25 - Important considerations - Channels
- 08 - Quickstart guide for Intelligent Triage
- 18 - Activate Intelligent Triage
- 5:15 - Monitor and validate
- 45 - Personalize with custom intents
- 15 - Connect intents with routing workflows
- 27 - AI tools for agents
- 27 - Continuously improve
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