Getting Started with Zendesk Intelligent Triage

Getting Started with Zendesk Intelligent Triage

Oct 9, 2023

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Learn how to turn on and start taking advantage of Zendesk’s Advanced AI capabilities.

Timestamps:

  1. 00 - Intro
  2. 15 - Our approach to AI
  3. 15 - Zendesk Advanced AI
  4. 1:50 - What are your goals with AI?
  5. 2:25 - Important considerations - Channels
  6. 08 - Quickstart guide for Intelligent Triage
  7. 18 - Activate Intelligent Triage
  8. 5:15 - Monitor and validate
  9. 45 - Personalize with custom intents
  10. 15 - Connect intents with routing workflows
  11. 27 - AI tools for agents
  12. 27 - Continuously improve

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