Integrate multiple departments into InvGate Service Desk with our 30-day free trial (no credit card required): https://bit.ly/44ZYsdY.

Managing multiple help desks across different departments and teams is challenging. And working with various vendors adds an extra layer of complexity, inefficiency, and expenditure.

But there's a way to integrate multiple help desks into one ITSM solution, as you can see in this video!

Having a single point of contact has many benefits, including:

• Enhancing team collaboration.
• Normalizing processes.
• Improving response times.
• Upgrading user experience.
• Encouraging knowledge-sharing.
• Unifying metrics and data.

So, what are you waiting for? Unify the help desks of multiple departments into InvGate Service Desk and consolidate your IT, HR, Finances, and Maintenance service offering!

If you need further help, make sure to contact our experts at support@invgate.com

Key moments:
00:00:00 Introduction
00:00:48 Setting up multiple help desks
00:01:53 Configuring support levels
00:02:24 Adding observers, automation, and working hours
00:03:11 Editing help desk working hours
00:03:28 Managing help desk agent availability
00:04:01 Next steps
00:04:28 Conclusion

Want a written version of this tutorial? Check out this blog post: https://bit.ly/3PnESCC.

You can learn more about what InvGate Service Desk can do for your business here: https://bit.ly/3PHVzdm.

Lastly, don't forget to subscribe to our LinkedIn page: https://www.linkedin.com/company/invgate.

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