🤔 What is WEM & why should I care? | Zendesk Customer Success

Workforce engagement management, or WEM, is a comprehensive suite of tools designed to optimize your support operations, enhance service efficiency, boost agent performance, and create a better overall experience for your teams. This video will help you better understand why and how WEM can improve your team's workflows and practices. ⭐️

⏳ Timestamps:

0:00 - Start

0:27 - What is Zendesk WEM?

1:08 - Why should you care?

3:19 - Benefits of WEM

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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