✅ Workforce management with Zendesk | Zendesk Customer Success
🔗 End team inefficiencies with Zendesk: https://zdsk.co/48hpqRx
🔗 Workforce engagement management (WEM): An essential guide: https://zdsk.co/4h76RDw

In this video, we'll discuss how Zendesk's workforce management can simplify your agent scheduling, improve ticket forecasting, and increase team productivity, all natively to Zendesk. ⏱️

⏳ Timestamps:

0:00 - Start

0:14 - WFM

1:14 - Benefits of WFM

3:46 - Best practices for WFM

4:43 - Questions that WFM can help you solve

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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