🔦 Zendesk QA Spotlight: AI-powered conversation discovery
👉 Learn more about Zendesk QA: https://zdsk.co/4e1TWRd

💡 Zendesk QA Spotlight is an AI-powered conversation discovery tool that highlights customer service interactions falling into the must-review category, and revealing the greatest learning opportunities for your support team.

⏳ Timestamps:

00:00 - Start

00:56 - Spotlight for all channels: churn risk, escalated conversations, customer sentiment and others

01:53 - Spotlight for voice interactions: dead air, missing call recording disclosures

02:11 - Spotlight for AI agents: bot repetition and bot communication efficiency

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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