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Gamification in IT: Everything you Need to Know to Boost Service Desk Gamification

We hear a lot about gamification in IT, but it can sometimes be unclear how to implement it, its benefits and challenges, and which tools are indispensable to succeed. Keeping agents motivated can be a struggle in itself, we know. Staff demotivation is not uncommon due to multiple factors – such as end-user complaints, burnout because of constant incoming incidents, and the monotony of some service desk tasks – and can lead to high agent turnover.

Top 7 customizable chat apps for every use case

In-app messaging has become integral to most businesses across industries due to its convenience and efficiency. For example, in the healthcare industry, live chats can help patients schedule appointments, ask medical questions, and receive timely updates about their health status. Therefore, real-time in-app messaging is no longer a nice-to-have but a must-have.

6 ways to enhance search marketing visibility for your clients

The more potential customers can find your client’s business online, the more often they’ll choose their product or service. Greater visibility means more customers, more sales, and — you guessed it — more revenue. This translates directly into a better bottom line for your agency. Want to know more about search marketing visibility and get some tips on increasing your clients’?

Introducing the new and improved Automations designer

Courier Automations lets you build smart notification workflows. With Automations, notifications can be scheduled, driven by events, canceled, and more. We’ve just completed a big redesign of the automations UI — before this overhaul, notifications were restricted to linear workflows. This made it difficult to build more advanced automations, however the new automations UI, based on React Flow, allows you to build more sophisticated workflows, including those requiring branching logic.

Top 11 self-hosted chat apps in 2023 for secure communication

Organizations adapting to the global trend of working remotely or in hybrid settings must maintain data privacy by adhering to local or industry-specific regulations. This can be achieved almost effortlessly with the help of self-hosted chat apps without compromising the organization's ease of usage and smooth communication. Self-hosted chat apps are open-source software that one can download, modify, and deploy in their organization as needed.

How To Wipe Out Biggest Drawbacks Of Employee Monitoring Software?

Employee Monitoring Software helps to boost productivity, evaluate employee performance, time management and understand the reasons behind why someone is not being able to put enough effort & output. It has many other awesome benefits but like everything in this world – it also has its cons, there are some minor drawbacks of employee monitoring software; It’s just how you choose to handle it and how you have to be prepared for the negative effects of employee monitoring as well.

Types of Employee Monitoring Tools & Methods | DeskTrack

Types of Employee Monitoring Tools: In this fast-growing world, various technologies have taken place in which employee monitoring tool has become one of the most needed tools by companies of every field or size. Mainly employee monitoring tools are used for tracking and analyzing the activities, productivity, performance, and locations of employees working in an organization.

How to find a website's keywords to strengthen your SEO strategy

Keywords aren’t exactly king in content marketing — but they do make a huge difference in how well your content performs. Consider this: According to a search traffic study from Ahrefs, 90.63% of all content gets no traffic whatsoever from Google. Zip, zero, zilch, nada. Meanwhile, keywords are a big part of what drives organic search traffic.

Best Practices for Managing and Maintaining On-Premise Infrastructure

Most companies prefer on-premise infrastructure over cloud solutions in today's digital environment because of the unprecedented cyberattacks and loopholes in data maintenance. Since you observe companies implementing cloud solutions successfully, your thoughts may differ.