Teams | Collaboration | Customer Service | Project Management

Organizations spend a lot of resources to make their employees productive. Revenue in the productivity software segment is expected to reach US$72.88 bn in 2022, according to Statista. Productive employees help organizations grow and improve customer satisfaction. For a service desk, task management comes in. Intelligent task management can improve the service desk experience significantly for both users and service desk agents. Let’s explore how.

Any business must have great teamwork and harmony. So, how to improve teamwork in the workplace for your business? This includes the sales team, customer support, finance department, and other supporting departments. When everyone is on the same page and working towards the same goals, the company will be more successful. In this blog post, we’ll discuss how to improve teamwork in the workplace and create good collaboration in your business. Let’s dive in!

Nobody likes a breakup but just like in our personal lives, professional breakups with clients are also inevitable at times. Sometimes it's just not meant to be and it's better for both parties to go their separate ways! There are plenty of red flags that can pop up letting you know that it's time to say goodbye to your client. Whether that's down to them being a bad fit for your agency or being disrespectful towards you or your team, sometimes you just know it's time to let go.

Let me tell you a story. Some years ago, I was working as a help desk agent at a medical device company. One of the senior VPs of Sales – let’s call him John – was pushing me past the limits of what I could do. Getting his personal iPhone to work with corporate email, support personal laptops, aircards, hotspots, and more. It got so bad that I found myself in my manager’s office with John, and he ended up apologizing.

What does a movie about baseball have to do with digital transformation strategy? If you’ve ever seen the film, Money Ball, it’s the story of Billy Beane, the general manager of the Oakland A‘s baseball team, who’s charged with a Herculean task—building a winning baseball team on a shoestring budget. But since he’s pretty good at math, he pioneers the field of sabermetrics—the empirical analysis of baseball stats to find players with untapped potential.

In this blog we are going to list few categories of companies which may be ideal contenders to use an employee monitoring software alongwith the valid reasons. Though such softwares prove helpful for any organization where employees work on desktops or laptops but the percentage of users and the tangible need is the highest in the below types of companies.

Microsoft’s unified communication and collaboration tool Teams suffered an hours-long outage on July 20, 2022 — affecting thousands of users globally. Exoprise sensors successfully detected Teams outage at least 30 mins before Microsoft officially confirmed the outage on its MSFT365status Twitter account. Below is what users saw when trying to access the Teams app or leverage any of its features.

Remote work has become a part of our present, and in the near future, it will attract almost all areas of our life into its comfortable environment. No one says that chefs will cook food for us in restaurants remotely, but the accountant, manager, managers, and some other employees can choose this path and take work outside the restaurant for a couple of days a week.

Unfuddle Stack is a popular software development project management tool that’s widely used by developers to manage large open source projects, among other things. It offers issue tracking, bug tracking, Git and Subversion repository hosting, and other team collaboration features to streamline your software project workflow. You also get a native time tracking functionality to track your projects and tickets.