Teams | Collaboration | Customer Service | Project Management

5 steps to providing email support - Step 4 Building the customer experience

Grab a cup of coffee, sit back and enjoy the recap of our fourth episode in the “5 Steps to providing email support” series. On June 24 we focused on Step 4: Build the Customer Experience. With the expertise of our Customer Success team - Jonathan Gomez and Paddy Meleady - we explored how email remains an essential, trusted channel for customer support, even in today’s AI-driven world. Don't miss out and RSVP for our next delivery of this 5 steps series-Step 5: Final steps to go live.

How to automate workflows in Asana using AI

See how to use AI in Asana to automate task intake, triage, project planning, execution, and reporting. Watch a step-by-step demo of an AI-powered creative request workflow built with AI Studio, including live examples of how AI performs QA checks, prioritizes tasks, and fills in key details. Key moments: For more information on how to use Asana, explore our Help Center or visit our home page.

Accelerate your AWS Well-Architected Framework Reviews (WAFR) with Miro

Accelerate your AWS Well-Architected Framework Reviews (WAFR) with Miro, the 2023 AWS Partner of the Year. Instead of juggling PowerPoint, Jira, and AWS Console, Miro gives you a single, collaborative workspace designed to streamline every step of your cloud adoption process..

Freshservice for MSPs: Scale Smart and Serve Better

Deliver exceptional service at scale with Freshservice for MSPs—the ITSM suite designed to simplify operations, reduce chaos, and accelerate onboarding. Customize branding, set global or client-specific SLAs, and automate workflows effortlessly. Whether you're managing 5 clients or 50, Freshservice gives you the visibility and control to grow with confidence.

6 Ways to UNLOCK your Diagramming Workflow

Want to get the most out of diagramming in Miro? In this video, we’ll walk through 6 powerful features that will supercharge your technical diagramming workflow—whether you're building flowcharts, network diagrams, or system maps. Learn how to: Perfect for designers, engineers, and product teams looking to bring clarity to complex systems.

Bridging art & strategy: redefining internal comms in a growing company with Sarah Kaplan

In this episode, we sit down with Sarah Kaplan, Director of Internal Communications at Smarsh. With a background that spans from opera performance to corporate communications, Sarah has led transformational change while building Smarsh’s internal communications function from the ground up. Carolyn Clark, Simpplr’s VP of Communications and EX Strategy, moderates the conversation as they discuss leading through acquisition and leadership changes, why ruthless prioritization is key to scaling small teams, and how communication can support a company’s transition from startup to mature organization.