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Latest Videos

4 Ways To Empower Your Organization To Address Quiet Quitting

Quiet quitting is a common phenomenon in today's organizations, where employees tend to leave the organization with little warning or fanfare. This can be a costly and disruptive process for any organization, as it can lead to lost productivity, lack of stability in the workplace, or even an inability to recruit new talent. In this video, we'll discuss how to empower your organization to address quiet quitting and build a culture of retention.

Employee Monitoring Solutions: Balancing Privacy and Productivity in the Modern Workplace

In today's digital age, employee monitoring has become a hot topic for businesses of all sizes. While monitoring software can help employers improve productivity and security, it also raises concerns about employee privacy. This video explores the delicate balance between privacy and productivity in the modern workplace and the role of employee monitoring solutions in maintaining this balance with its different features 1) Time Tracking 2) Productivity Monitoring. 3) Stealth Mode 4) Employee Activity Tracking 5) Ai-Powered Dashboard And Reports 6) Automated Solution.

The role of AI in self-service and knowledge management I Conversations with Zendesk Podcast

We build on our previous episode by exploring the role of AI in improving your self-service efforts and building effective chatbots.. We discuss: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Two-Person Teams - REWORK Podcast

If you've been following along with the podcast, you've heard the mention of two-person teams and how 37signals makes the most of its software features and productivity with just two people working together—one programmer and one designer. In this episode of the Rework podcast, 37signals co-founders Jason Fried and David Heinemeier Hansson sit down with Kimberly Rhodes to dive deeper into the concept of two-person teams and share valuable insights on the benefits, challenges, and strategies behind their unique approach.

Top Zendesk features you don't want to miss

Whatever tools we use to make our lives easier, more productive, or more profitable, the message coming out of Relate 2023 was clear: success depends entirely on whether your technology actually helps humans get the job done. Certainly it was a year of change and, at Relate, our new CEO Tom Eggemeier shared his vision for how Zendesk will deliver intelligent CX in the days ahead. We also launched our largest product announcements for the year, including Zendesk AI.

Troubleshooting Microsoft Teams

Issues with Microsoft Teams can be very impactful for organizations. There is a huge loss in productivity associated with teams performance issues and outages, it is also extremely disruptive to workflows. There are also financial costs to these issues, at the end-user level this can cause end users to miss deadlines and delay projects and the cost of IT Teams spending time troubleshooting or requiring external consultants or even Microsoft to assist, this cost adds up over periods of time.

How Product Managers Can Do More With Less

In today’s fast-paced world, Product Managers are constantly challenged to deliver exceptional results while juggling limited resources. We understand your struggles and are here to equip you with the strategies, techniques, and insider tips that will transform your approach. Get ready to boost your productivity and efficiency as a Product Manager!

Navigating the BPO Odyssey: Past, Present, and Future with Derek Gallimore

In this enlightening episode of the Future Workforce podcast, our host Liam Martin engages in a comprehensive conversation with the BPO maven, Derek Gallimore. They delve into the fascinating world of the Business Process Outsourcing (BPO) industry, guiding listeners through a statistical journey of its performance, growth, and evolution. Beginning with a detailed look at industry-specific statistics, they paint a picture of the BPO sector's robust past and its dynamic present. The conversation further dissects profit margins in the industry, providing listeners with valuable insights into the fiscal mechanics of the BPO space.