Teams | Collaboration | Customer Service | Project Management

One AI agent can’t do it all. Outcomes take a workforce. Meet Zendesk Specialized Agents: Built for specific work, customizable to your workflows, and ready to turn intent into action. Generic AI had a good run. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Here are the key features we shipped in August for Apploye! In this update, we’re introducing a completely rebuilt Timesheet Approval workflow with smart signals, a streamlined Payroll redesign, our new Public API & MCP Server for AI workflows, expanded report export customization, and email notifications for time off. Timestamps: Introduction Timesheet Approval Redesign & Smart Signals Redesigned Payroll Ledger & Summary Public API & MCP Server Integration Customized Report Export Options Time Off Email Notifications.

What happens when your entire team suddenly goes remote? In this video, we break down how managers can maintain visibility when work moves outside the office - without resorting to micromanagement. You’ll see how to:→ Spot work that’s getting stuck→ Identify uneven workloads before they become a problem→ Understand whether work is actually progressing→ Maintain visibility across a distributed team→ Stay in control without turning remote work into surveillance.

What does project success look like beyond the metrics? And what really makes a great project manager? In the first episode of "20 Lessons in Project" Management, Praval Singh, Vice President of Marketing & Customer Experience at Zoho, shares his thoughts.

Formula fields are a Jira custom field type that runs real-time calculations directly on work items using values from other fields. In this video, learn how to create formula fields in Jira, calculate dynamic metrics like budget variance and ROI, use Atlassian Rovo to generate formulas with natural language, and set up conditional formatting to highlight at-risk work. IN THIS VIDEO: CHAPTERS: RELATED RESOURCES.

Individual capacity planning in Jira is a native view that connects team member bandwidth directly to live work items, epics, and initiatives—eliminating the need for disconnected planning spreadsheets. In this video, we cover how to set up individual capacity planning, import existing spreadsheets with Atlassian Rovo, track non-project time like PTO and KTLO, prevent overallocation across spaces, and rebalance resources using AI natural language commands.

Creating a custom Slack AI agent doesn't need to be a weekend project. The Slack CLI command "slack create agent" walks you through the entire setup. Pick your template, connect your LLM, and you've got a working agent responding in your workspace in minutes.

AI adoption is everywhere. But why are so many companies still struggling to turn AI into real business value? The problem often isn't the technology, budget, or talent. It's the gap between AI strategy and AI execution. In this video, we break down why AI projects get stuck in “pilot purgatory,” the biggest mistakes companies make, and how to build an AI approach focused on measurable business outcomes.

A marketing funnel is only useful when your whole team can see it, contribute to it, and execute from it. In this video, we walk through how to build a complete marketing funnel in Miro using templates, covering all five stages from Awareness to Loyalty, adding tactics, assigning ownership, and using Miro AI to generate supporting documents and roadmaps directly from your funnel. One canvas. Full funnel visibility. Zero misalignment.

98% of workers want remote work at least some of the time. 46% would consider leaving if forced back to office full-time. Remote is no longer a differentiator. It is the floor. At @RunningRemote 2026, Nick Francis, Chairman of @hellohelpscout, introduced the Remote Excellence Audit, five dimensions that separate organizations that are remote by policy from organizations that are remote by design.