Teams | Collaboration | Customer Service | Project Management

Your business isn’t generic — and your AI agents shouldn’t be either. In this demo, Mike Keohane (Senior Director, Product Management) breaks down how Zendesk Specialized AI Agents — like the Refund Agent — come ready out of the box to deliver real, fast results for your customers. Instead of handoffs or starting over, Zendesk Specialized AI Agents instantly understand customer requests and seamlessly handle multi-system workflows in real time.

Nifty makes it easy to manage all of your different jobs at scale with transparency and organization.

A manager copy-pasted a ChatGPT response to an employee's sick message, including the prompt fragment. The employee saw it. The trust damage was disproportionate to the effort saved. At @RunningRemote 2026, Nadia Vatalidis (Head of People, @todoist ) and Nick Francis (Chairman, @hellohelpscout ) discussed where AI belongs in performance management, and where it absolutely does not. Our take: AI can handle 90% of the synthesis work. Aggregating peer feedback, summarising months of data, addressing the recency bias that has always distorted annual reviews.

Your business isn't generic, so your AI agents shouldn't be either. Zendesk Specialized Agents are built to reason, make decisions, and complete real work — so you can spend less time in meetings and more time driving results. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Your service desk may be working — but is it working as well as it should? If key processes, integrations, or know-how depend on one person, that’s not just a people problem. It may be an ITSM maturity gap. See where your service operation stands, benchmark your maturity, and uncover where you can improve next. Vivantio — When Service Matters. Our solutions are designed for teams that put service first.

Learn how to run payroll in Apploye: set each member's pay rate, see what you owe, mark payments as paid, record one-time payments, and export a payroll report. Apploye doesn't send money itself — Payroll is your record of what's owed and what's paid.

In this episode of How We Work, host Dominik Katz sits down with Josh Morales from Miro to talk about how UX research actually happens inside a fast-moving product team. Recorded live at UXDX, the conversation goes behind the scenes on building a research practice, partnering closely with product and design, and the habits that help research findings truly shape decisions. Whether you're a UX researcher, product manager, or designer curious about how Miro approaches user research, this episode offers a candid look at the people and processes behind the product.

Explore the latest updates and improvements in Workstatus, designed to provide better visibility into project performance, team productivity, and work management. In this sprint walkthrough, we cover: Project Management Dashboard – Get a clearer view of project delivery, budget burn, task status, and key performance metrics. Project Insights – Review project profitability, upcoming milestones, top contributors, and delivery information.

Salesforce is the source of truth for most sales teams - but its reporting isn't built for non-technical people or for display. Gianluca Sardo, President of The Glasshouse, explains why Geckoboard's simplicity is the point: live data, visible to everyone, driving motivation and sales performance.

Agentic Work Management is here – your easy button for AI productivity across every team. Now included for every paid Asana customer: 30+ new prebuilt AI Teammates, ready to work inside real workflows, and Asana Dash, your personal AI chief of staff and Asana expert that knows your goals and priorities and surfaces what needs your attention. Together, they show what Agentic Work Management makes possible: humans and agents working from the same plan, with the same context and goals, to coordinate and execute critical work.