This episode features an interview with Rachel Happe, Founder and Digital Workplace, Organization, and Community Strategist at Engaged Organizations. In this episode, Shawn and Rachel discuss treating employees as assets rather than machines, rewarding human contributions, and valuing emotional and social aspects in the workplace.

On August 29, our community came together for an amazing event focused on achieving customer service excellence through the synergy of workforce management (WFM) and quality assurance (QA). Attendees had the opportunity to learn from a savvy panel of experts and explore the latest innovations set to elevate support operations to new heights.

15 Best Workforce Management Software Tools Full Software Unlock the full potential of your team with our ultimate guide to Workforce Management! In this video, we dive into essential strategies for optimizing team performance, scheduling, and resource allocation. Learn how to streamline workflows, enhance productivity, and effectively manage your workforce using cutting-edge tools and best practices. Perfect for managers and HR professionals looking to improve their team’s efficiency and satisfaction.

Automated ticket routing is a great way to boost your customer support. This video breaks down three essential rules for implementing an efficient ticket assignment process. Learn the benefits of automatic ticket assignment, understand what ticket routing is, and explore how to create effective ticket assignment rules.

Learn how to send Zendesk satisfaction surveys immediately after tickets are solved by deactivating default automation and creating a custom trigger. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

In this webinar, we'll show you how to effectively set up and customize proactive chats to anticipate customer needs, improve response times, and enhance overall satisfaction.

Best Employee Productivity Monitoring Software for in-house & Remote Teams.

Master creating custom reports in Zendesk Explore. Learn to select datasets, apply filters, visualize data, and save your report. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Want to know how your employees are spending their time at work? Time Champ’s Productivity feature lets you track time spent on apps and websites, so you can see what’s helping and what’s distracting. Set which apps are productive for each role and get real-time insights to keep your team on track. Let’s make work more efficient and productive!

Plan your day the Asana way with My Tasks and Inbox. Rather than tracking to-dos in emails or your head, start by visualizing your day's work in My Tasks. Here, you'll see all the tasks assigned to you across every project in your organization. Create new tasks for work you need to get done, organize your tasks with sections, or group them by things like due date or project. And choose your favorite view. Open the detail pane to find all the context you need to start working. And when you're done, complete the task.