Teams | Collaboration | Customer Service | Project Management

Slack product leaders share a candid conversation about the APIs, primitives, and tooling on the roadmap — what's coming, why it's coming, and how it directly shapes what you'll ship. Bring your questions.

The AI race has already moved past "who has the best model." The real question is where agents live — and whether people actually use them. Learn the craft principles that separate adopted agents from abandoned ones and why Slack is where the future is being built.

Workforce Analytics: From Data to Decisions Most companies have dashboards for sales, marketing, and finance. But when it comes to understanding how work actually gets done — who's overloaded, where time is going, what's slowing growth — there's often nothing. That's not an HR problem. It's a business problem. This video explores why workforce analytics is becoming a strategic priority for enterprise leaders — and what it means to finally have visibility into how your organization actually operates.

See how to integrate Microsoft Teams with the craft.io feedback portal to simplify collecting stakeholder and customer feedback. The integration enables teams to capture feedback directly in Microsoft Teams, where they already work, and automatically sync it to Craft.io.

Time Doctor helps organizations understand how work gets done with workforce analytics that turn activity data into actionable insights. Managers can identify productivity trends, improve performance, support employee wellbeing, and make better operational decisions with confidence. See how Time Doctor can help your team work smarter and achieve better results.

This video introduces you to views. Views are saved searches. When you click a view, you tell M-Files what you'd like to see based on metadata criteria Creating views is largely based on specifying the metadata used for searching and categorizing documents. Browsing and access documents through views make up a heavy part of using M-Files every day. To upgrade to the new user interface, please consult your organization's M-Files Business admin to see about updating your M-Files application.

Experience how it unifies voice, digital, and self-service into a single workspace where AI, agents, and workflows work together to deliver faster, smarter resolutions on every channel. Your contact center built for resolution, not complexity. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

From a brand-new Client Portal experience to a redesigned Kanban board and enhanced data retention options, the latest Workstatus update is focused on improving collaboration, project visibility, and workflow efficiency across the platform. In this update, we cover.

Slack is great at connecting you with your teammates, but that’s not all it connects you to. In this episode, we’ll show you how to use Slack as a true operating system for work. You'll learn how to bring everyday tools like GitHub and AI agents like Cursor straight into your channels so they can track down bugs and open pull requests right from Slack. Sound good? Good. Class dismissed!