Teams | Collaboration | Customer Service | Project Management

How To Plan Sprints Super Fast With Miro

Master agile sprint planning with this comprehensive Miro tutorial! Learn how to set up and run highly effective sprint planning sessions using Miro's intelligent widgets and collaborative tools. This step-by-step guide shows you exactly how to create organized, productive sprint planning meetings that keep your entire development team aligned and focused.

How to Share Your Miro Board with Guests

Collaborating with external users? Miro’s guest access feature allows you to securely share boards with clients, partners, or collaborators without adding them to your team. Perfect for workshops, consultancy, and more! What you'll learn in this video: Unlock the power of secure, external collaboration with Miro. Watch now and take your teamwork to the next level! Found this helpful? Like, comment, and subscribe for more Miro tips in under a minute!

Webinar Replay: Work Smarter, Not Harder: 3 AI Traps to Avoid | Team Playbook | Atlassian

Unlock the potential of AI to truly advance your career by joining our free webinar. You'll learn strategies to turn AI from a mere productivity tool into a catalyst for meaningful progress. Discover how to navigate the AI productivity paradox, avoid common pitfalls, and implement actionable strategies, backed by insights from Atlassian's Team Playbook and Teamwork Lab.

Unlocking Zendesk: Auto prioritize unhappy customers

Want to make sure unhappy customers get priority attention in Zendesk? In this episode of Unlocking Zendesk, Jude Kriwald shows how to use Intelligent Triage sentiment detection to automatically flag and prioritize tickets with very negative sentiment. With the right trigger, Zendesk can detect frustration and push those tickets to the top of the queue before an agent even opens them.

Unlocking Zendesk: Streamline responses with bulk edit

Overwhelmed by a pile of Zendesk tickets that all need the same update? In this episode of Unlocking Zendesk, Jude Kriwald shows how to use the bulk edit feature to save time and avoid repetitive work. Whether it is updating statuses, assigning tickets, or adding a note across multiple conversations, bulk edit helps you clear the queue in one go. Select and edit multiple tickets at once Update fields like status, assignee, tags, or comments Add internal notes or tags to track bulk updates Save time while keeping your workflows consistent.