The Facilities team is essential to the functioning of the entire organization. It's in charge of the workplace as a building, as well as all the amenities that make employees' work more accessible (and more comfortable). They need to process a large volume of maintenance requests daily and, thus, can benefit enormously from a ticketing system. Luckily, you can use your current service desk software to address this need.

He sheds light on the critical issues of trust and fit in the hiring process and the challenges of managing role overload within a lean team.. Learn from real experiences about the consequences of quick promotions and the risks of hiring based on first impressions. A must-watch for anyone navigating the complex journey of startup team development. Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work.

Learn how macros can help your team reduce their manual efforts on tickets while saving time and creating consistency across your support processes. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Customer pain points are the issues customers experience when using your product or interacting with your service. Watch the video to learn how to identify and fix them so your customers receive the experience they expect. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

This video will demonstrate how to automate repetitive manual tasks that your agents must do today using business rules like triggers and automations. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

😯 "Our prediction would be over the next five years, customer experience is going to be more disrupted than it has for the past 50 years due to AI." 💡 Zendesk CEO Tom Eggemeier revealed at the @axios #AI+ Summit that common customer service pain points can be a thing of the past with AI's help. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Learn why it's crucial for employees to evolve in their roles and how this benefits both the individual and the company.. Understand the impact of personal and professional growth on client satisfaction and overall business success. This insight-packed short is a must-watch for leaders aiming to cultivate a thriving, dynamic workplace. #EmployeeDevelopment #LeadershipInsight #WorkplaceGrowth Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work.

Get to know the Zendesk Marketplace, where you can connect your tech stack for a more seamless agent experience. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

On this International Day for People with Disabilities, we're excited to share three important accessibility features we launched in 2023. Your input and insights inspire our progress every day. Let's continue to build a more accessible future! #IDPWD.

We're back, but this time, to "restrict". That's right! Zoho Projects' timesheet restrictions give you complete control over when, how, and how often your users log in time. Whether your users are logging in on weekends or holidays, submitting manual entries or whirring up a task timer, nothing can fly outside your field of vision - you take control.