Sticking to the agile philosophy can be tough as a business scales. Glassdoor’s Diversity Hiring Survey reinforces the importance of having a diverse workforce. According to this survey, around 76% of employees claim that having a diverse workforce is important when evaluating companies (and job offers). To empower a more global workforce to work efficiently, project managers need to be able to manage the interdependencies between geographically-dispersed teams.

Are you looking for a new employee attendance policy that will help reduce the amount of time your employees are absent? As an HR Professional, do you face newer issues about the attendance policy in your organization? If so, you are in a good place and this blog post is written only for you. In this blog post, you will learn some of the best tips for creating an attendance policy that works best for your business.

Personalized attention and coaching for every employee is critical to building a great culture that’s defined by high performance, and Time Doctor’s granular employee monitoring data makes that possible. But when you’re regularly making more strategic decisions about talent management and resourcing — you need a ‘big picture’ view of how teams are functioning, and the differences between teams.

Call center automation helps simplify and streamline existing business processes. It’s also a great way to optimize your call center resources and reduce or eliminate unnecessary costs. However, with automation comes a lack of human interaction — which can leave customers unhappy. Then how do you automate processes and provide a great customer experience? In this article, we’ll cover what call center automation is, its types, key benefits, and major challenges.

Want to hire a virtual assistant but not sure if you have the budget? A major concern for most business owners looking to outsource their activities is: How much is a virtual assistant going to cost me? Whether you’re a small business owner looking to improve your workflow, or a larger company looking for administrative assistance, it’s important to calculate the cost of a VA.

Almost no other sphere of the professional services industry takes up as much manual time and wastes as many productive hours as checking, chasing, and reconciling payments. Bringing reliability into your cash flow and payments requires solid processes, modern automation options, and great visibility into your customers’ payment habits. The key is to make the whole process easier. It should be easy to issue correct invoices on time.

On-premise refers to a self-installed and self-hosted version of a help desk solution. The on-premise help desk solution typically includes similar features for managing your tickets, assignments, and workflows as the cloud version. The main difference between a cloud and on-premise solution is that on-premise requires infrastructure to install, host, and manage the software.

We use emails for business all the time. Transactional emails to share pricing with a prospect, as a meeting follow-up, or as a notification that an item has shipped are common. Email campaigns differ from one-off emails and can make or break important company initiatives. And they don’t just happen: Hitting the right target at the optimum time with the perfect message is no easy feat. Email campaign management's many moving parts can be confusing to execute and oversee.

Ever see someone’s Facebook posts or Instagram stories and cringe? You know the ones. They follow the same lame script that was being used in 2018 (the last time that script actually worked). But what worked five years ago is now cringe-worthy. Hell, what worked a few months ago might be cause for cringe today. Social media trends change all the time. If you’re not paying attention, you’ll be left behind while others race on a completely different track.