Teams | Collaboration | Customer Service | Project Management

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How to be successful with Zendesk AI | Preparing for artificial intelligence

💡 In this video, we'll discuss five ways to be successful with Zendesk's Advanced AI offering, ensuring your on the path to success with artificial intelligence in your customer experience (#CX) or employee experience (#EX) journey. 👉 Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Disengaged employees cost the global economy $7.8 trillion

“Time is money” has never been more true than it is now, in today’s busy business world. While the economy is going through rough patches, business leaders are focusing more and more on one important factor: output. The employee experience, however, is a crucial component of the puzzle that is sometimes missed. Remarkably, only 13% of employees say they are completely satisfied with their jobs.

How to build a best-in-class project intake process

A project intake process is a standardized workflow to help teams capture, prioritize, and follow through on new requests. Learn the components of an effective intake process, and how to build one for your team. Swamped by project requests? Overloaded with last-minute asks? If so, you’re not alone—and we have a solution for you. Enter: the project intake process, a tried-and-true method to prioritize the right work at the right time.

Expert Picks: The Most Effective Time Tracking Apps for 2024

It was just another Monday morning when Alex trudged into the office, dreading the long work week ahead. As he walked past his coworker Dan’s desk, he noticed it was empty – that marked the third time Dan had shown up late this month. Alex grabbed his coffee and sat down to tackle the mountain of tasks in his inbox. But he quickly noticed his other coworkers, Bill and Sue, were on YouTube and Facebook instead of working. By noon, Alex had only finished a fraction of his to-do list.

How to Address Insubordination in the Workplace

Insubordination is a serious workplace issue that occurs when an employee refuses to comply with a direct order from a supervisor or manager. It is a form of defiance and can have negative consequences for both the individual and the organization. Insubordination can manifest in various ways, such as openly challenging authority, refusing to follow established policies or procedures, or displaying a disrespectful attitude towards superiors.

Boosting IT Productivity: Time Doctor vs Flowace Tactics

Time Doctor vs Flowace: Which tool will you choose that fits your needs? Both tools can boost your IT team’s productivity. Compare Time Doctor vs Flowace Tactics. “Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.” Paul J. Meyer As Paul J. Meyer said, being productive comes from working smart and staying focused. While phones and the internet can be distracting, they’re not all bad.

Know the Dupont Method - How It Redefines Shift Management

Business operations vary and so do the employee shifts. Working in rotational staff schedules, employees facilitate organizations with operational continuity, but they equally face challenges from overwork, burnout, and low morale. The DuPont method can help companies balance work schedules with operational demands and keep employees performing their productive best.