Teams | Collaboration | Customer Service | Project Management

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flowace

Essential Toolkit: 10 Call Center Manager Skills for Success

Jul 1, 2024 By Varun Kodnani In Flowace
Beyond their knowledge of payroll and inbound and outbound calls, call center managers need soft and hard work to improve team productivity and customer satisfaction. According to Forbes, leaders who are less inspiring and motivated make 47% of their direct reports consider quitting, and 93% of the time, they are rated in the bottom 10% of productivity. A competent manager should be able to handle challenging calls, handle complaints, and provide excellent customer service.
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time doctor

How to create a culture of recognition to boost remote employee engagement

Jul 1, 2024 By Time Doctor In Time Doctor
How do you celebrate the people working for you in different locations and time zones? If you’re managing remote employees, shoutouts that used to happen in staff meetings now happen in virtual huddles. Instead of bringing donuts to the office, you might give everyone a gift card for coffee. Teams that reach their targets get a bonus or unique gift. Conventional wisdom says these strategies should help with remote employee engagement.
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Understanding your psychophysiology with Dr Jemma King | Experts Unleashed | Atlassian

Jun 28, 2024 By Atlassian In Atlassian
Dr. Jemma King is a stress, sleep and recovery expert with a PhD in Human Behavior. She is a Fellow at the UQ School of Psychology and conducts research on the impact of psychophysiological factors on cognitive and behavioral performance, specifically in the areas of stress, sleep, recovery protocols, biometrics, and emotional intelligence. She works as a specialist external advisor to McKinsey & Co and has consulted with the Australian Defense Force, the Centre for Australian Army Leadership, the Australian Institute of Sport, and the Australian Olympic Swim Team.
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flowace

10 Reasons Why Investing in Employee Productivity Tools is Crucial

Jun 28, 2024 By Prashant Kumar In Flowace
Investing in Employee Productivity Tools: Imagine your employees working efficiently, accomplishing tasks from their to-do lists at lightning speed, and your office buzzing with productivity. But have you ever wondered what makes this flawless operation possible? The answer lies in the fantastic world of employee productivity tools!
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time doctor

Microsoft Teams vs Zoom: The 8 key differences

Jun 28, 2024 By Time Doctor In Time Doctor
Microsoft Teams and Zoom are two of the top video conferencing tools we have today. They help organizations communicate and collaborate from anywhere at any time, ensuring a seamless, uninterrupted workflow. And as companies keep transitioning into hybrid or remote work, it’s only natural that the demand for tools like Microsoft Teams and Zoom continues to grow. But which app is best for your business?
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asana

How Asana uses work management for employee onboarding

Jun 28, 2024 By Caeleigh MacNeil In Asana
A company’s onboarding process can make or break a new hire’s performance. No one knows this better than Mike Jordan, Asana’s Head of Growth and Impact. With 20+ years of experience under his belt, Jordan helps Asana create the right frameworks to help every employee thrive. His team covers four main areas: Together, these areas make up the entire employee experience at Asana—including the company’s best-in-class onboarding program.
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monitask

The 7-Minute Rule for Payroll: Legal Insights and Practical Tips

Jun 28, 2024 By Junun Saleh In Monitask
The 7-Minute Rule is a timekeeping guideline used by employers to round employee work time to the nearest quarter-hour. This rule is particularly relevant in payroll processing and ensures that minor discrepancies in clock-in and clock-out times are handled fairly.
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