Teams | Collaboration | Customer Service | Project Management

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How to create a cross-functional team in 4 simple steps

A cross-functional team is a permanent or temporary group of people with different types of experience working together to achieve a common goal. Cross-functional teams benefit companies because when team members with multiple skill sets work together, they can pursue company goals more efficiently. In this piece, we’ll explain what a cross-functional team is and provide tips for how to build one.

How I do it in Miro: Jumpstart journey mapping with product designer Maureen H.

Previously we launched a new “How I do it in Miro” video series hosted both by regular users and our very own Mironeers. These videos are designed to help you learn — fast — how you can use Miro for your specific job. The first video featured Miro UX researcher Deniz Kartepe, who demonstrated how he uses Miro to run a research project end to end. You can read about it here.

Block of Hours Agreement

A block of hours agreement can be referred to by a number of other terms, such as a block of time, block contract, or prepaid hours agreement. Some client billing agreements involve invoicing upon completion of a project, or on a monthly or other scheduled basis. In most of these cases, the billing occurs after completion of some work. With a block of hours agreement, the company receives payment from a client prior to the completion of work, for a specified price and number of hours.

How to Start an Agency: Step-by-Step Guide to Success

Are you looking for a way to start your own business and be in control of your own future? If so, starting an agency might be the perfect option for you. However, it’s also going to be a lot of hard work. There are many things to do to get your business up and running. This article will discuss the steps you need to become a successful business owner of an agency and everything you need to know to get started, from choosing a niche to set up your finances. Let’s dive in!

Facilitate Flexible Work Schedules For Work-Life Balance

Balancing work and life can be tough when you're trying to manage a team's schedule, especially if your team loves flexibility. Workstatus is here to simplify this for you. Challenges: Misaligned Tasks: It's easy for tasks to get confused when everyone works different hours. Lack of Structure: Without a clear plan, work can become chaotic. Scheduling Conflicts: When everyone's working flexibly, it's hard to get the whole team together.

Top 10 Product Management Tools Everyone Should Have in Their Arsenal

Building a product that wows customers is tough. It’s a whirlwind of ideas, deadlines, and shifting priorities. Ever feel like you’re herding cats instead of building something amazing? The right product management tool can be your secret weapon. But with so many options, choosing one feels like another epic quest. Should you arm yourself with a whole arsenal of specialized tools? Or is there a single mighty platform to conquer it all?

Insider Insights: Unveiling Effective Project Management Best Practices

Today’s complex business landscape demands mastery over projects. Success depends on navigating challenges, delivering results, and driving initiatives forward. This article dives deep into the proven best practices of project management. It’s a toolkit designed to empower you with the knowledge and strategies you need to achieve your goals, overcome obstacles, and confidently elevate your project outcomes.

MS Teams unbundled from Office [+3 reasons why it matters]

In April 2024, Microsoft unbundled MS Teams from the rest of the Office package globally. This news comes almost six months after Microsoft unbundled Teams in Europe. Microsoft says that the global unbundling made sense to make pricing easier for global organizations operating in Europe.

What is workforce management (WFM)? | Zendesk

👉 Workforce management is about having the right people in the right channel at the right time, so they can take care of your customers, hit your service level targets and future goals, and help track employees' daily performance. Watch the video to see how it can benefit your customer service teams and business.