In today’s customer-centric market, providing exceptional support is non-negotiable. According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships. Is your company prepared to deliver exceptional post-sale customer support?

The BPO (Business Process Outsourcing) industry is getting increasingly competitive with evolving technology and shifting client priorities. In the midst of it all, the driving force behind a BPO’s success is its human resource. A long-term and experienced workforce can overcome even the most challenging adversities! But how can you attract top talent to build a quality workforce? Simple – by being an employer of choice.

Miro’s recent global innovation survey of over 1,700 leaders and 8,000 information workers revealed that innovation is necessary not only for a company’s competitive success, but also for its very survival. Eighty percent of the leaders surveyed said that innovation — defined as the development and launch of new products and/or services — is important for winning against the competition, and 82% agree that an organization that cannot innovate will fail within five years.

If managed correctly, time is the difference between a profitable or unprofitable agency, a happy or unhappy workforce, and healthy or unhealthy client relationships. It’s safe to say time is the heartbeat of what you do, and what we do at Teamwork.com So to help make logging time as intuitive, quick, and painless as possible, we’ve rolled out 6 improvements with exactly this in mind!

In this article, we’ll start by examining examples of mock organizations that have effectively adopted Enterprise Service Management across various business functions. Later on, we’ll delve deeper into the extensive benefits it can bring to your operations.

This year, Miro’s community of over 1,600 Miroverse Creators contributed 1,000+ templates, building a library of 3,000+ contributions. Miroverse contributors generously share their expertise through templates, demonstrating proven workflows, frameworks, and activities built in Miro. It’s clear that Creators’ generosity provides inspiration and helps us jump-start our work — but what’s in it for them? What value do Creators get from sharing the ways they work in Miro?