Teams | Collaboration | Customer Service | Project Management

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How to Define Your Agency's Niche w/ Mike & Gaby Grinberg

When you find yourself spread thin across multiple services and client needs, it’s time to ask yourself—is niching down the right choice for your business? Mike & Gaby Grinberg, dual founders of Proofpoint Marketing, join the podcast to talk about finding their niche in the face of the pandemic and how their business has flourished in the aftermath. They discuss the importance of building a strategic narrative around your core business beliefs, and how to use that narrative to drive both growth and client connection.

11 Strategies for Helping Employees with Time Management

Time Management – Whether you are a student, or an employee, you need this skill to perfectly balance everything. Whether in study, work, or life in general, you need to effectively manage your time to achieve immense success. In this blog, we will discuss 11 Strategies for Helping Employees with Time Management. We have a lot to cover, so let’s begin without any further delays.

Diagram Like a Pro: Miro's Integration with Draw.io, PlantUML & Mermaid!

Dive into the world of sophisticated diagramming with Miro's seamless integration of open-source tools: draw.io, PlantUML, and Mermaid. This video is designed for professionals and teams who want to enhance their diagramming capabilities, offering comprehensive insights into creating network diagrams, sequence diagrams, class diagrams, and more within Miro's collaborative platform. From straightforward interfaces to intricate designs, we cover the essentials to harness the power of these integrations effortlessly.

Managing Employee Workload in 2024: The Complete Guide

Everyone has 24 hours and the same amount of skills more or less. However, some are more successful than others. It is because of employee workload and time management expertise. In today’s digital era, no matter how much technology has made our lives easier, it has made our lives harder at work. Today’s workload or digital workload as we would like to call it is a boulder, which is squeezing us.

How DeskTrack can Enhance Team's Productivity and Efficiency

Productivity and Efficiency – the two most key elements, skills or you can say output of your staff, which ultimately lead to overall productivity boost for your company. If you want to increase these outputs, in this era of advanced technology and internet, you need to monitor your employees all the time. In this digital era, DeskTrack is a productivity monitoring software, which acts as an all-see eye for you.

Check Attendance | Importance, Implementation, and Benefits

You can check attendance of your employees by setting up a simple attendance tracking software. Check out our top five picks below 👇 You can generally use three methods to track your employees’ attendance: Checking your employees’ attendance is important for several reasons: Take control of your employees’ attendance with modern tracking tools for better efficiency and productivity.

The Future of Contact Centers in Generative AI Era

Does your contact center give you what you need to solve your customers’ problems or increase agent efficiency? A contact center with the traditional system can limit customers’ ability to find answers and solve problems autonomously while also adding to agents’ woes. Built on top of Generative AI, a contact center helps transform the customer service experience by making contact centers and their agents more efficient.