Teams | Collaboration | Customer Service | Project Management

AI and Help Desk Software: Boosting Productivity Significantly

When it comes to the goals of any business leader, it is fair to say that boosting productivity is near the top of the list. This is a big reason why artificial intelligence (AI) has quickly become a must-have for all help desk software products. If a company can see even marginal gains in productivity from the implementation of AI into their help desk software, then you can bet that they are going to give it a shot.

From zero to hero: Building Rovo agents

Learn to build Rovo agents with Jensen and Sherif, mastering strategies to create smarter, faster, and seamless agents. Discover best practices for defining use cases, designing action-driven workflows, and solving team problems without coding. Perfect for beginners and experts alike. Check out more exciting announcements and stories from Team '25 Europe online here: events.atlassian.com/teameurope.

Unlocking trusted agentic AI with responsible governance frameworks

Join AI governance practitioners from Atlassian and Okta to learn how they build frameworks to govern AI agents responsibly. Discover how to build trust in AI-driven work and gain practical steps for creating governance frameworks that support the onboarding of AI agents across teams, ensure accountability, and embed governance into every phase of AI adoption. Check out more exciting announcements and stories from Team '25 Europe online here: events.atlassian.com/teameurope.

Slack reimagines work for Anthropic at the speed of AI

When you're making foundational decisions about the future of AI, you can't waste time searching for context. Anthropic uses Slack as the hub where almost every major decision is made. See how this transparency and integrated workflow — especially with Salesforce — fuels their rapid growth and helps them save and make millions.

The Complete Guide to AI for B2B Customer Support: Strategy, Implementation, and ROI

AI for B2B support is revolutionizing how customer success and support teams operate. While B2C customer service has dominated AI headlines, B2B customer support presents unique challenges and opportunities that require specialized approaches. Artificial intelligence for B2B support teams must handle complex, multi-stakeholder relationships, longer sales cycles, and technical product support—making the strategic implementation of AI in B2B customer service more critical than ever.